Human Resources Process Documentation Intern

Health Plan of San Mateo Internship Program 2026

Application Due by March 2, 2026 Make a difference in your community

The Health Plan of San Mateo (HPSM) is a local non-profit health plan that offers health coverage to San Mateo County's underserved population. We currently serve more than 150,000 county residents through several programs, with most of our members qualifying for coverage through Medi-Cal, the state’s Medicaid program. HPSM has more than 300 employees and partners closely with clinicians and community organizations throughout the region.

Objective
Health Plan of San Mateo’s Internship Program supports the recruitment, skill development, career growth, and retention of emerging managed care leaders by fostering a positive work environment with thoughtful and dedicated mentorship. The Internship Program is a paid opportunity to contribute meaningfully to HPSM’s organizational focus areas.
Internship Scope

This opportunity will provide the intern with:

• Knowledge and experience in the operation of a non-profit community-based health plan.
• Knowledge and experience in the development of programs and services that benefit our diverse membership.
• Professional experience working on a specific project important to HPSM and a chance to present recommendations through a final paper and/or presentation to HPSM leadership.

Internship Logistics

• Start date: June 22, 2026 (flexible based on applicant schedule)
• Work Type: Remote with in-person opportunities at South San Francisco office.
• Applicants must have a California residence

Type Duration Total Hours Compensation Experience Level
Intern
10 - 12
weeks

16 - 29 hrs/week
Up to 400 hours

Between $22 – $24/hour depending upon experience

Good fit for current undergraduate/graduate students looking for exposure to the field of managed care by completing
one specific project

Required Skills & Knowledge
These are the qualifications typically needed to succeed in this position. However, you do not need to meet every requirement to apply.

• Currently enrolled or recent graduate of an undergraduate or graduate degree program in public health, public policy, business administration, social work, social sciences, communications, or related disciplines. Minimum 3.0 GPA.
• Experience and/or skills that align with one of the projects listed below.
• Solid written and verbal communication skills.
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Project Information
Working collaboratively with the HPSM sponsor, the intern will be provided with the opportunity to work on the following projects during the internship.

Projects Description
Human Resources Process Documentation Intern
HPSM’s Human Resources department is seeking an intern that will interview subject matter experts, document steps, gather and design screenshots, and test steps. Under the guidance of the HRIS Analyst, the intern will shadow the HRIS Analyst during system configurations to assist with developing an internal Human Resource Management (HRM) system user guide. They will document configuration changes of HRM and will develop a glossary of HRM and HPSM terms and fields.

Project Key Deliverables

• HRM system user guide
• Documented HR processes and system workflows
• Configuration change documentation
• Annotated screenshots and visual aids
• Testing and validation steps
• HRM and HPSM terminology glossary
• HPSM will also work with students to tailor this experience to meet requirements of a Master of Public Health field study, practicum, or capstone projects. We have experienced MPH professionals to serve as preceptors. Applicants must have completed 1 year of their MPH program studies.

It is HPSM's policy to provide equal employment opportunities for all applicants and employees. HPSM does not unlawfully discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law. HPSM also prohibits discrimination based on the perception that an applicant or employee has any of those characteristics or is associated with a person who has or is perceived to have any of those characteristics.