Human Resources Program Manager

Position: Project/Program Manager III

Location: Seattle, WA (Onsite)

Duration: 8 Months contract

Job Description:

Role Overview

We are seeking an experienced temporary Program Manager to provide operational coverage for our APX team through the end of 2026. This role supports two key areas: HRPex Product Operational Support and Business Operations. The ideal candidate brings strong program and product management experience, thrives in ambiguous environments, and can hit the ground running with minimal ramp time.

This is a high-impact, execution-focused role ideal for someone who is highly organized, detail-oriented, and comfortable managing multiple workstreams simultaneously.

Key Responsibilities:

HRPex Product Operational Support

* Conduct deep dives into product operational issues, identifying root causes and coordinating resolution

* Perform hands-on troubleshooting and triage for product-related operational gaps

* Execute manual operational tasks in support of the HRPex product suite, including data clean-up, process documentation, and issue tracking

* Partner with product and operations teams to ensure continuity of support during team transitions

Business Operations Support:

* Manage and coordinate the monthly Gemba program, including scheduling, logistics, and follow-up

* Prepare and distribute Monthly Business Reviews (MBRs) and line of business updates

* Support planning and execution of HRP roadshows, including content coordination and stakeholder communications

* Manage ITDS ticketing set-up and clean-up, ensuring accurate tracking and resolution workflows

* Serve as a reliable operational partner across cross-functional business rhythms and reporting cycles

Basic Qualifications:

* 4+ years of experience in program management, product management, or business operations

* Demonstrated ability to manage multiple concurrent workstreams with strong attention to detail

* Excellent written and verbal communication skills, with experience preparing executive-level materials

* Proven track record of driving operational improvements and executing against ambiguous problem statements

* Ability to work independently and adapt quickly in a fast-paced environment

Preferred Qualifications:

* Experience supporting HR, PXT, or people-focused product/operations teams

* Familiarity with ticketing systems and operational tooling (e.g., SIM/ITDS)

* Experience facilitating business reviews, roadshows, or leadership forums

* Strong stakeholder management skills across technical and non-technical audiences

About the Team”

The APX Talent Empowerment team sits within Corporate HR Partners and supports HRPs, managers, and employees across Client's talent management ecosystem. This temporary role provides critical operational continuity during a period of planned leave coverage and will work closely with senior team members to maintain program momentum.

Candidate Requirements:

Top 3 Must Have Hard Skills:

* 5-6 years of experience in program management, product management, or business operations- HR, Tech, large matrix/ orgs. Ideally worked at Client before.

* Demonstrated ability to manage multiple concurrent workstreams with strong attention to detail

* Excellent written and verbal communication skills, with experience preparing executive-level materials

* Proven track record of driving operational improvements and executing against ambiguous problem statements

* Ability to work independently and adapt quickly in a fast-paced environment

Case management- Asana, MS Office know how to do v-lookup

Nice to haves:

(Top 3 ranked in importance)

* Experience supporting HR, PXT ticketing/ product experience, or people-focused product/operations teams

* Familiarity with ticketing systems and operational tooling (e.g., SIM/ITDS)

* Experience facilitating business reviews, roadshows, or leadership forums

* Strong stakeholder management skills across technical and non-technical audiences

Years of Experience: 5-6 in PM/ business operations

Degree/ Certification Requirements: Bachelors- no preference of major. Looking for more experience.

What background does someone have that is successful in this role? HR, ticketing, Client experience