HVAC Call Center Representative

The Command Center of the Mission

Some people crumble under chaos. Others bring order to it.
At ICS, we’re looking for dispatchers who thrive in the fast lane — people with grit, focus, and the determination to make everything run smoothly, no matter what’s thrown at them.

You’re not just moving calls. You’re managing the rhythm of the business. You’re the voice our team depends on — calm, sharp, and relentless in pursuit of excellence.

You’ll excel here if you:

• Communicate clearly and stay composed under pressure
• Take pride in precision, timing, and teamwork
• Want to grow in a fast-scaling company with big goals

This isn’t a call center — it’s a mission control room.
If you can handle the heat, join ICS.

Position Overview

Interior Climate Solutions is seeking a reliable and customer-focused Call Center Representative to support our commercial HVAC service operations. This role is responsible for answering service requests, assisting customers, creating service tickets, and coordinating with dispatch to ensure service calls are handled efficiently.

The ideal candidate is organized, professional on the phone, and comfortable working with service management software and multiple customer accounts.

Key Responsibilities

• Answer inbound service calls from customers and facilities managers
• Create and update service tickets in the service management system
• Communicate service requests to dispatch and operations teams
• Follow up with customers on service status and updates
• Escalate urgent service issues when necessary
• Maintain accurate customer information and service notes
• Assist with scheduling and coordinating technician visits
• Ensure service requests are documented clearly for technicians

Qualifications

• Customer service or call center experience preferred
• Strong phone communication skills
• Ability to work in a fast-paced environment
• Strong organizational and multitasking abilities
• Basic computer skills and ability to learn service software systems
• Experience with ticketing systems, CRM, or service platforms is a plus

Preferred Experience

• Facilities management or service industry experience
• Experience with platforms such as Zendesk, Service Channel, or similar systems
• Dispatch or service coordination experience

Skills

• Professional communication
• Problem solving
• Attention to detail
• Time management
• Customer service mindset

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Melbourne, FL 32912 (Required)

Work Location: In person