HVAC Customer Experience Supervisor

Join Our Team As An HVAC Customer Experience Supervisor

You've been leading customer service or call center teams for a few years now, and you know how to keep people motivated, organized, and focused on the customer. You care about doing things the right way, you like improving processes, and you enjoy helping your team grow. If that sounds like you, this could be a great next step.

As our HVAC Customer Experience Supervisor , you'll guide our customer service and dispatch teams, keep daily operations running smoothly, and make sure our customers have a consistently positive experience from the first call to the final follow-up.

What You'll Do

• Coach, support, and develop your team so they hit performance goals and continue to grow
• Monitor calls, workflows, and schedules to keep the day running efficiently
• Step in on escalated customer situations and turn them into positive outcomes
• Track and report on KPIs so leadership has a clear view of performance
• Train new team members and provide ongoing feedback and recognition
• Work with other departments to improve processes and remove roadblocks
• Help implement changes and make sure your team understands the why behind them
  
  

What Success Looks Like

You bring structure, accountability, and encouragement to your team. You notice what's working, fix what isn't, and communicate clearly so everyone stays aligned. Your team knows what's expected, feels supported, and consistently delivers a strong customer experience.

Schedule and Work Environment

This is an in-office role, Monday through Friday from 8:00 AM to approximately 6:00 PM. You'll be part of the daily operation and available to support your team throughout the day.

Compensation And Benefits

• Base salary of $60,000, depending on experience, with additional earning potential
• Performance-based bonus opportunities
• Year-round work stability
• 2+ weeks of accrued PTO in your first year
• 5 paid holidays plus your birthday off
• Medical, dental, vision, life, and supplemental insurance
• 401(k) with 3% full match and partial match on 4-5%
• Ongoing training, coaching, and advancement opportunities
• Quarterly incentives tied to performance goals
• Team events and a collaborative work environment
  
  

What We're Looking For

• Experience leading customer service, dispatch, or call center teams (ideally 5 or more direct reports)
• Strong phone-based customer service background
• HVAC or home services industry experience
• ServiceTitan experience preferred (at least one year)
• Comfortable tracking performance metrics and holding a team accountable to them
• Proficiency with Microsoft Office 365, including Teams and Excel
• Organized, detail-oriented, and able to manage multiple priorities
• Clear communicator who enjoys coaching and developing people
  
  

If you like building strong teams, improving processes, and creating a great experience for both customers and employees, you'll fit right in here.

Salary: $60000.00 per year