HVAC Customer Service Representative / Dispatch

Andy Lewis Heating and Air Conditioning is seeking an experienced HVAC Customer Service Representative/Dispatcher to join our team. This is a full-time position that requires a very reliable individual that is a proven self-starter, multitasker and problem solver with a positive attitude, who is trained in customer relations and is able to work as a team member to provide superior customer service to our customers and builders.

In this position, your primary responsibilities will be to answer incoming calls quickly and professionally, schedule service repairs, replacement quotes and preventive maintenance visits while working closely with other team members to coordinate scheduling. Make outbound calls to customers to confirm scheduled appointments, follow up on recent appointments and schedule upcoming maintenance visits. Take and deliver messages as needed for other team members, ensure messages are received and follow up as needed, making sure that customers’ needs are met.

Essential Duties and Responsibilities:

• Answering incoming calls quickly
• Schedule customers for service repairs, replacement quotes and preventive maintenance visits
• Review scheduled service and maintenance calls to create the daily schedule for service technicians to maximize calls and revenue
• Direct incoming calls to correct team member as needed
• Take and deliver messages as needed
• Ensure customers are followed up with in a timely manner
• Maintain customer files through data entry, filing and scanning
• Issue purchase orders to technicians for parts
• Contact customers to schedule service, planned maintenance appointments and confirm appointments
• All other duties as assigned

Qualifications:

• Must like being on the phone all day with customers
• 3+ years HVAC customer service required
• 2+ years HVAC dispatching required
• Have strong listening and communication skills
• Problem solver who can resolve problems with little help
• Must have a positive, professional and helpful attitude.
• Dependable
• Proficient in MS Office (Outlook, Excel and Word)
• Able to work in a fast-paced environment
• Excellent oral and written communication skills
• Attention to detail
• Efficient multi-tasker
• Team Player who is willing to pitch in to support other co-workers
• Clean, neat and professional appearance

Don’t miss out on this great career opportunity that exist within our growing company. Andy Lewis Heating and Air Conditioning is an Equal Opportunity Employer that offers a competitive compensation and benefits package including:

• Competitive Salaries – Weekly Pay!
• Stability
• Full Benefits package
• And much more!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person