HVAC Customer Service Representative/Dispatcher

Must have great attitude dealing with customers and field technicians.
Must be able to pass drug testing and back ground check.

Required Qualifications:

-Communication Skills

-Computer Skills

-Customer Focused

-Dispatching/Scheduling

Preferred Qualifications:

-Service Agreement Management

-Service Titan CRM

-Use of Quick Books

-Data Entry

Responsibilities

• Provide exceptional customer support by addressing inquiries and resolving issues promptly.
• Utilize effective communication skills to assist clients via phone and email.
• Perform data entry tasks accurately and efficiently, ensuring all customer information is up-to-date.
• Manage dispatching of services and coordinate with relevant departments as needed.
• Acquire city permits, Register equipment, File warranty claims, Stock supplies in warehouse.
• Employ computer skills, including proficiency in Microsoft Office and QuickBooks, to streamline operations.
• Maintain a professional demeanor and phone etiquette while interacting with customers.

Summary

As a Customer Service Representative, you will be essential in delivering outstanding client support and ensuring customer satisfaction coordinating installation jobs, service calls, and maintenance recurring services. Reporting to the Office Manager, your core skills in communication and phone etiquette will enable you to effectively assist customers with their inquiries and support field technicians to acquire parts and materials. Additionally, you will apply and purchase city permits, register equipment with manufacturer, file warranty claims, and stock supplies in warehouse. Join our team to contribute to a positive customer experience and earn incentive bonuses too.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Required)
• Dispatching/Scheduling: 5 years (Required)
• Microsoft Office: 5 years (Required)
• CRM software: 5 years (Preferred)
• HVAC or trades: 5 years (Preferred)
• Service Titan CRM: 5 years (Preferred)

Work Location: In person