HVAC Dispatch Office Coordinator

Position Overview

We are looking for a highly organized and dependable Dispatch Office Coordinator to join our team. This role is essential in keeping our daily operations running smoothly by managing calls, scheduling jobs, and maintaining communication with customers, technicians, and mobile home dealers.

Key Responsibilities

• Answer incoming phone calls in a professional and friendly manner
• Schedule new AC installations and service calls
• Add new customers into our database as orders are received from dealers
• Keep up with a steady flow of incoming orders and ensure accurate entry
• Collect work orders daily from technicians
• Review technician paperwork and notes to identify follow-up needs
• Schedule return trips and contact customers to coordinate appointments
• Enter work order data into the database, including model and serial numbers and all technician notes
• Maintain clear communication between office staff and field technicians
• Build and maintain strong, professional relationships with mobile home dealers
• Ensure accurate and timely scheduling to keep operations efficient

Qualifications

• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Ability to read and interpret technician notes and paperwork
• Comfortable handling a high volume of calls and scheduling tasks
• Basic computer skills (scheduling software experience is a plus)
• Must be reliable with a strong work ethic
• References required
• HVAC or dispatch experience preferred, but not required

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Preferred)

Location:

• San Antonio, TX 78218 (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person