HVAC Dispatcher / Customer Service Representative

Family Man Heating & Cooling – Hoffman Estates, IL
Full-Time | In-Office Position

Family Man Heating & Cooling is looking for a reliable and organized HVAC Dispatcher to join our growing team. This position plays a key role in keeping our technicians scheduled, supporting customers, and helping drive company growth.

Responsibilities:

• Answer incoming service calls and schedule appointments
• Dispatch and coordinate daily schedules for technicians and installers
• Follow up with customers after service visits
• Contact maintenance members to schedule annual tune-ups
• Register equipment warranties accurately and on time
• Communicate with technicians throughout the day to ensure smooth operations
• Maintain accurate customer records in our scheduling system (Housecall Pro)

Qualifications:

• Previous dispatch or customer service experience preferred
• Strong phone and communication skills
• Highly organized and able to multitask
• Comfortable working in a fast-paced environment
• HVAC experience is a plus but not required

We are looking for someone who is proactive, detail-oriented, and takes pride in providing excellent customer service.

Competitive pay based on experience. Opportunities for growth available.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching

Work Location: In person