HVAC Dispatcher+Staff Accountant

We are seeking a reliable and detail-oriented Dispatcher + Staff Accountant to join our HVAC team in Dallas, TX. This dual-role position combines front-line customer service and dispatch coordination with basic accounting responsibilities. The ideal candidate is organized, responsive, and comfortable communicating with technicians, homeowners, and tenants while also supporting day-to-day financial tasks.

Key Responsibilities:

Dispatch & Customer Service:

Answer incoming calls promptly and professionally

Provide excellent customer service to homeowners, tenants, and clients

Schedule service appointments and efficiently dispatch technicians

Coordinate and communicate job details between customers and technicians

Monitor job progress and update schedules as needed

Handle customer inquiries, concerns, and follow-ups

Communication & Coordination:

Maintain clear and timely communication with technicians in the field

Relay customer needs, updates, and special instructions accurately

Ensure all service requests are documented and tracked properly

Accounting Support:

Assist with basic accounting tasks such as invoicing, data entry, and record-keeping

Maintain accurate financial records and support bookkeeping processes

Reconcile transactions and assist with accounts payable/receivable as needed

Work with management to ensure financial data is organized and up to date

Qualifications:

Fluent in English (required); Mandarin language skills are a plus

Strong communication and customer service skills

Ability to multitask and work in a fast-paced environment

Detail-oriented with strong organizational skills

Basic accounting knowledge or relevant experience preferred

Proficiency with computers, scheduling systems, and standard office software

Prior experience in HVAC, dispatching, or administrative roles is a plus

Job Type: Full-time

Pay: $36,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)

Ability to Commute:

• Dallas, TX 75229 (Required)

Work Location: In person