HVAC Field Service Manager

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Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers. With Rodenhiser’s size comes numerous advantages you won’t find elsewhere.
At Rodenhiser:

• You are prepared. Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment.

• You are never rushed. Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem.

• You are never alone. Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on.

• You are appreciated. Not just by the Rodenhiser team, but by so many satisfied customers you help every day.

• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.

• You advance. Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights. We are looking for nice people who want to grow with us.

• You have fun. From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits. Don’t you want them too?

The Big Task
Manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time.

Key Sub Tasks

• Work alongside customer service and dispatch to ensure overall success of the business.
• Show technicians how to establish customer rapport to sell the right products and services.
• Monitor performance of field technicians and advise them on how to improve.
• Understand sales criteria and hold your team accountable for exceeding revenue goals.
• Conduct weekly meetings with Technicians and Apprentices to bolster skill sets, encourage improvement and boost morale.
• Serve as a technical back-up for field technicians when necessary.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Review and approve invoices, time cards, curb side feedback and option sheets.
• Manage team schedule to meet ongoing customer demand and seasonal spikes.

Desired Skills and Experience

• Ability to inspire and lead others to attain company goals.
• Proven record in HVAC Service with more than 3 years’ experience, preferred.
• Highly organized with exceptional follow-through abilities.
• Ability to build trust and demonstrate empathy.
• Self-motivated individual who can excel in a fast paced, goal driven environment.
• Quick, sound decision making abilities.
• Strong verbal and written communications.
• Good presentation and public speaking skills is a plus.
• Develop a proven track record in operations.

What We Offer
Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package. As a Rodenhiser employee, you will work for a company that has been a trusted leader in home services for more than 90 years.

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