HVAC Field Supervisor - Service Department

The Standard Bearer. The Technical Coach.

Join the Leadership Team at Alliance Heating & Air Conditioning

At Alliance, we don’t just "run calls"—we provide certainty. We are looking for a Service Field Supervisor to be the guardian of our technical standards and the lead architect of our service excellence. If you believe a technician’s job isn't just to fix a machine, but to master the diagnostic process and provide a "First-Time Fix," you belong in our hive.

THE ALLIANCE ADVANTAGE: WHY LEAD OUR SERVICE FIELD?

• The "We Build You" Shop: We believe that what is good for the hive is good for the bee. As a Field Supervisor, you are the primary coach, responsible for sharing your troubleshooting expertise and moving junior technicians from the passenger seat to the driver’s seat.
• The Authority of "The Alliance Way": You will ensure 100% compliance with our signature service standards through field audits and ride-alongs, protecting the reputation we’ve built for elite professionalism.
• A Culture of Mastery: We empower our leaders to enforce policy and safety standards consistently. You are the Service Manager’s "eyes and ears," ensuring our fleet is safe, our trucks are stocked, and our diagnostics are flawless.

THE STANDARD: WHAT YOU BRING

We are looking for a veteran technician who carries the quiet confidence of a master and the professional grit of a leader.

• The Credentials: A valid CT State Trade license, EPA Certification, and a required OSHA 30 certification.
• The Experience: Minimum of 5 years of progressive experience as an HVAC Service Technician with a proven ability to lead and coach a team.
• Technical Edge: Advanced proficiency in diagnosing and troubleshooting complex HVAC systems with a focus on high "First-Time Fix" rates.
• Leadership Presence: Exceptional communication skills and the ability to resolve elevated customer complaints or technical disputes with professional poise.
• Operational Discipline: Strong administrative ability to manage digital work order flow, scheduling, and inventory.

YOUR IMPACT

• Operational Presence: You will be the primary presence in the field, overseeing the performance and technical accuracy of our entire Service Technician team.
• Quality Guardian: You will focus on accuracy and complete documentation, ensuring every digital work order is a reflection of Alliance mastery before a tech leaves the site.
• Growth Catalyst: You will review service reports to identify potential repair leads or system replacement opportunities, acting as a bridge to the Service Manager to help the company thrive.
• Fleet Stewardship: You will ensure our vehicles are maintained, clean, and stocked for high-efficiency service.

APPLY TO THE HIVE TODAY

Stop working for a shop that just watches the clock and start leading a team that values the mastery of the craft.

Job Type: Full-time

Pay: $150,000.00 - $180,000.00 per year

Benefits:

• 401(k) 3% Match
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Field service: 5 years (Required)

License/Certification:

• Journeyman HVAC (Required)
• Driver's License (Required)
• EPA Certification (Required)
• OSHA 30 (Preferred)

Ability to Commute:

• Fairfield County, CT (Required)

Ability to Relocate:

• Fairfield County, CT: Relocate before starting work (Required)

Work Location: In person