HVAC Office Administrator / Dispatcher with experience

HVAC Office Dispatcher / Admin
Min of 2 Years HVAC Admin experience required!!
Elite Air Conditioning and Plumbing www.eliteaustinac.com is a locally owned company looking to find a new team member willing to grow and learn with us! Applicant should be willing to perform a variety of functions on any given day. Applicant should be customer service oriented, respectful and enthusiastic.

We are a fast growing company with an established HVAC Department. The owners are hands on and local. We care and participate in the day to day activities of the company. Elite Air Conditioning and Plumbing is a company that is focused on employee appreciation and customer service.

Provide Fast, Friendly and Fun customer service to both internal and external customers
Communicate with technicians and other departments via email, text message and phone
Answer incoming calls, emails, and txt messages to close out calls for technicians and sales
technician and update customers as needed of technicians ETA
Answer incoming calls from customers related to service, billing, and other departments as needed to help fill in for team members that are out.
Make outbound calls to schedule, confirm, and survey upcoming or completed appointments

Organize and Schedule PM appointments

General Office administration duties

Accounts Receivable for the department
Other assigned duties as directed by management

JOB REQUIREMENTS
2 Years of HVAC Admin Experience Min!

Key Competencies:

Honesty and integrity
Excellent customer service skills
Ability communicate empathy
Critical Thinking and Problem solving
Detail oriented
Adept learner
Able to multitask
Proven ability to process high volumes of work with great accuracy

Being Coachable

Team Player

Being Prepared

Work Ethic

Excellent written and verbal communication skills

Health insurance
Dental
Vision
Uniforms
Vacation pay and Holidays
Training Program
Commissions
401k

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• HVAC Dispatch /Admin: 2 years (Required)

Work Location: In person