HVAC Office Manager

You run a tight ship.

Phones answered. Techs dispatched. CSRs coached. KPIs tracked.

The problem? Nobody around you does.

You are the one fixing the gaps, covering the breakdowns, and making the office function, while everyone else acts like it just happens by magic.

You are done making someone else look good.

Welcome to DiBiase Heating and Cooling.

We have been serving Chester County families since 2008, and we have grown into a full home services operation — HVAC, indoor air quality, water, and energy. We are family-owned, flat-rate, 24/7, and we run on ServiceTitan. We are not a startup figuring things out. We are a 17-year-old company that knows what good operations look like and is actively investing in the person who will lead them.

This role pays $85,000. That is what a strong performer in this seat earns. We will show you how.

Your Day as Our Office Manager

You walk in knowing exactly what the day looks like, because you built the structure that makes that possible.

You start by reviewing the dispatch board, making sure every tech slot is filled, every call is classified correctly, and the booking rate is where it needs to be. Your CSR team runs calls while you listen to recordings, catch what they missed, and coach them to close better. Not because someone told you to, but because you understand that every unanswered call is revenue walking out the door.

By midday you are reviewing outbound call reports, reassigning priorities, and handling whatever escalation the team brought up that morning. You know when to step in and when to let your team handle it, because you have built the confidence in them to do it right.

Your afternoons are about management: one-on-ones, KPI reviews, restocking, HR paperwork, and communicating across departments so that nobody is waiting on someone else to move. You leave at the end of the day knowing the office ran well, and so does everyone else.

The Hiring Process

We move fast for the right person. Here is how it works:

• Submit your application — 5 minutes, no clunky portals
• You will receive a short questionnaire by text — 10 minutes
• Answer a short questionnaire.
• A brief video response to 3 role-specific questions — 12 minutes
• Face-to-face interview at our Coatesville office

We could be shaking hands within 48 hours. We respond to 100% of applicants who take the time to apply.

Why Work Here

This is not a sit-back-and-manage role. This is a build-and-own role.

You will have real authority over the CSR and dispatch team. Your KPIs will matter. Your decisions will affect revenue directly and you will be able to see it.

We are family-owned, which means no corporate red tape between you and the decision-makers. You will talk to the owner. Your ideas will get heard. When you fix something, everyone knows it was you.

We back that up with a real benefits package: health, dental, vision, life insurance, 401(k) with matching, paid time off, and professional development. No tricks, no fine print.

This is the right role if you are someone who runs toward complexity, not away from it. If you want a job where you are the reason the office works, this is yours.

If you need everything already figured out before you arrive, this is not it.

Ready to own it? Hit apply.

Requirements

• Employment Type: Full-time
• Work Hours: 35 to 40 hours work
• Required Education: Certification
• Required Experience: Experienced(3) years