HVAC Sales/Customer Service Associate

Coolman HVAC Supply has an immediate opening for an HVAC Inside Sales Associate at our new branch in Rancho Cucamonga, CA! Looking for an individual who is driven, a self-starter, hardworking, and looking for a company that has growth opportunities.

Schedule - Monday-Friday Day Shift

Full Time - Permanent employment at a pay range of $21-25 per hour + sales commission and overtime opportunity.

Day-to-Day Inside Sales/Customer Service Associate Activities

● Customer Service: Assist customers at the sales counter with product inquiries, orders, and general support. Build strong relationships with customers to ensure satisfaction and repeat business. Support Branch Sales Manager in taking care of customers.

● Order Processing: Accurately process customer orders, quotes, and returns using the company’s systems.

● Product Knowledge: Maintain a solid understanding of HVAC products and services to provide recommendations and solutions to customers.

● Inventory Support: Assist in monitoring inventory levels, stocking shelves, and performing regular inventory counts. Notify management of low-stock or high-demand items.

● Sales Support: Promote special offers, new products, and upsell complementary items to meet sales goals.

● Warehouse Coordination: Collaborate with the warehouse team to ensure timely order fulfillment and resolve any issues with orders or deliveries.

● Team Collaboration: Work closely with other team members to maintain a clean, organized, and efficient sales counter and store environment.

● Safety & Compliance: Follow all safety guidelines and company policies to ensure a safe workplace.

● Work under the operations manager to achieve branch goals.

Customer Service Team Member Requirements

● Must have a High School diploma or GED.

● Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds with help from others.

● Regular, consistent attendance for scheduled shifts.

● Experience in Windows operating systems, Google Suites, Gmail and any inventory management system.

● Has great communication and interpersonal skills.

● Has great customer service skills and confidence.

● Reliable and helpful.

● Residential HVAC industry sales or technical experience is required. Heat Pump equipment experience specifically.

● Organized and capable of multitasking.

● Basic understanding of residential heat pump inverter technology systems is a required.

Perks/Company Culture

● Paid on-the-job training.

● Mentorship.

● Clean, safe, and well-organized warehouse facilities.

● Team Member Appreciation Days.

● Promotion opportunities.

● Company SWAG.

● Founded on a culture of treating each other like family.

About Coolman

Coolman HVAC Supply is the wholesale distributor focusing on residential and commercial air handlers, mini split, ceiling cassettes, wall and floor mount units from some of the leading manufacturers, and is proud to be partnering with brands like Cooper and Hunter, Bravo, Olmo, and Armbridge to deliver class-leading high-efficiency HVAC. We focus on providing our customers with class-leading customer service, comprehensive local inventory, and a modern, clean showroom. Our Mission: “To provide exceptional products and service to our customers, while growing the Coolman Brand.”

Benefits

Benefits package includes:

● Paid time off

● Paid Holidays

● Top notch medical, dental and vision benefits

● 401k

● Commission structure.

Coolman HVAC Supply is a drug-free company and EOE.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• In a couple of sentences please describe the differences in how a heat pump AHU works verses a residential furnace.

Experience:

• HVAC sales or installation: 1 year (Required)
• B2B sales: 1 year (Required)
• Hands on HVAC Installation : 1 year (Preferred)

Language:

• Fluent English (Required)

License/Certification:

• EPA 608 Certification (Preferred)

Work Location: In person