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HVAC Service Area Manager
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General Job Description:
Company Overview:
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
Bayonet Plumbing, Heating & Air Conditioning is seeking a highly skilled and motivated HVAC Service Area Manager to lead and oversee HVAC service operations in the Fort Myers, Florida area. In this role, you will be responsible for managing a team of HVAC technicians, ensuring all service work is completed safely, on schedule, within budget, and to the highest quality standards. You will serve as the primary point of contact for customers, provide hands-on technical expertise, and drive continuous improvement in service performance, efficiency, and customer satisfaction.
Key Responsibilities
Team Leadership
- Lead, motivate, and mentor a team of HVAC service technicians to achieve individual and organizational goals.
- Foster a positive team culture focused on performance, accountability, professionalism, and customer service excellence.
Service Operations & Scheduling
- Coordinate and schedule HVAC service calls and projects to ensure efficient use of labor, vehicles, and resources.
- Monitor workloads and response times to ensure timely, accurate, and high-quality service delivery.
Quality Assurance
- Oversee workmanship and ensure compliance with HVAC industry standards, manufacturer specifications, local building codes, and company policies.
- Ensure all service work meets or exceeds customer expectations.
Customer Relationship Management
- Build and maintain strong relationships with residential and/or commercial customers.
- Address customer concerns, escalations, and service issues promptly, professionally, and effectively.
Technical Expertise
- Provide advanced technical support to HVAC technicians on complex diagnostic, repair, and system issues.
- Troubleshoot challenging problems and recommend effective, code-compliant solutions.
Training & Development
- Identify technical and customer service training needs within the team.
- Support and facilitate ongoing training programs to improve system knowledge, efficiency, and customer communication skills.
Resource & Fleet Management
- Manage HVAC inventory, tools, vehicles, and equipment to support daily operations.
- Ensure company assets are properly maintained, compliant, and used efficiently.
Performance Management
- Conduct regular performance evaluations, ride-alongs, and coaching sessions.
- Provide constructive feedback and develop improvement or growth plans as needed.
Budget & Cost Control
- Monitor labor costs, service margins, callbacks, and overall profitability.
- Implement cost-control and efficiency initiatives without compromising quality or safety.
Safety & Compliance
- Promote a strong safety-first culture across all service operations.
- Ensure compliance with OSHA regulations, EPA requirements (including refrigerant handling), and company safety policies.
- Conduct safety meetings, job-site audits, and ensure proper use of PPE.
Qualifications
- Proven experience as an HVAC service technician, with a minimum of 2 years in a supervisory or managerial role.
- Valid HVAC license and EPA certification as required by Florida and local regulations.
- Strong technical knowledge of residential and/or commercial HVAC systems, controls, codes, and equipment.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple priorities, service teams, and deadlines in a fast-paced environment.
- Proficiency with dispatching, service management software, and digital tools.
- Strong commitment to quality workmanship, customer satisfaction, and safety standards.
- Valid driver’s license with a clean driving record.
Company Overview:
IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
- Auto and Home Insurance Discount Programs
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