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HVAC Service Coordinator
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Overview:
Why join THIS HVAC team:
Looking to TRADE up to a better opportunity in the HVAC Trades? Precision Today is looking for a self-motivated individual with a positive attitude to join our growing and dedicated HVAC team.
Why join THIS HVAC team:
- Medical, Prescription, Dental, Vision (100% covered by the company)
- Disability & Term Life Insurance
- Matching 401k benefits
- Fully stocked truck
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Your key Job Duties will include:
- Ensuring all sold work is properly ordered, booked and completed.
- Coordinating with/assisting techs to ensure the proper parts are ordered.
- Coordinating with/assisting dispatch to ensure follow up work is booked properly to align with parts and customer availability.
- Updating customers on follow up work when ordered parts on ordered
- Managing the techs profiles in Service Titan – ensuring all Precision Today and 5 Star technicians service titan profiles are up to date to include pay rate, skill sets, availability, shifts, etc.
- Building and managing the on-call schedule for 5 Star and Precision Today HVAC technicians
- Ensuring all Precision Today and 5 Star service techs have properly working technology (phones/ipads)
- Managing truck inventory for all Precision Today and 5 star HVAC service technicians
- Ensure all techs have the proper service inventory on truck at all times
- Perform semi-annual truck inspections on all HVAC service trucks
- Assist the Service Manager with keeping the HVAC price book updated as needed
- Perform other tasks and duties as requested by the service manager
- Maintain and track the service inventory in the Palatine warehouse and the Franklin Park warehouse (after May 1)
- Ensure service inventory levels are maintained within the stated min/max
- Ensure inventories counts are updated as inventory is added/removed
Duties that will not be the service coordinator’s responsibilities:
- Coaching Service system and driving technician performance
- Setting the department batting order and working with dispatch to ensure right tech right call is being properly executed
- Conducting 1:1s / coaching sessions with technicians
- Hiring / Firing HVAC service technicians
Who WE Are:
- We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
- We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.
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