HVAC Service Coordinator

Opening for a Service Coordinator

MEP Contractors (MEPCO) is seeking candidates for a full-time position as a Service Coordinator to support the daily administrative and financial functions of our HVAC department.

MEPCO operates as a full-service maintenance provider for commercial and industrial clients. As a result, the candidate must be capable of managing multiple active service requests simultaneously while maintaining financial accuracy, documentation compliance, and customer responsiveness.

This position serves as the central administrative hub between customers, technicians, vendors, and management and plays a critical role in protecting company revenue, cash flow, and client satisfaction.

Responsibilities and Skills

• Schedule and dispatch technicians for commercial service calls, preventive maintenance, warranty repairs, and emergency response.
• Coordinate site access, confirm purchase order requirements, and verify job-specific instructions prior to dispatch.
• Communicate directly with facility managers, property managers, and general contractors regarding service scheduling and updates.
• Ensure technicians provide complete documentation including equipment data, detailed service notes, labor hours, and material usage.
• Monitor open work orders and ensure timely progression to completion and billing.
• Order repair parts and materials and track delivery timelines.
• Follow up on open repair estimates and assist in securing approvals.
• Maintain organized digital job files and service records.
• Enter vendor bills related to service operations and match to purchase orders or work orders.
• Flexibility to support extended hours or urgent service coordination as required.

Qualifications:

• High school diploma
• Experience in HVAC, mechanical contracting, facilities services, or construction preferred.
• Strong scheduling and dispatch experience in a commercial environment.
• Familiarity with field service platforms preferred.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and documentation skills.

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person