HVAC Service Coordinator

J.A. Sauer Co. is a growing, 42-year-old, Heating & Air Conditioning company dedicated to providing our commercial and residential customers with comfort, reliability, and energy savings through its HVAC products and services.

J.A. Sauer Co. offers an excellent compensation and benefits package to the qualified, professional, ongoing training and development and an environment that emphasizes respect for the individual and courtesy to the customer.

Position description:

· Provide J.A. Sauer teammates and clients with a single source administrative support person from the time a call is placed to the time of completion and support all field-related activities. This includes timely/accurate customer record keeping for the purpose of continuing a sustainable relationship between the client and JASCO, following the core values, processes, and quality control procedures of JASCO.

· Support Service sales by coordinating calendars of the SM and assisting in developing/processing leads.

Tasks and Duties:

· The SC will receive service-related phone calls and create dispatches accordingly.

· The SC is expected to work very closely with the SM (Commercial and Residential) to maintain the service dispatch board. The SC owns the board (logistical), but the SM will own the calls.

· The SC is expected to have the technical ability to perform a technical “debrief” with a technician before they are ready to move onto their next call for the purpose of confirming the tech diagnosis, return for repair, parts ordering, or final closeout of the call.

· Follow up with customers on any questions or concerns.

· Perform “Happy Calls” and follow-up on Service recommendations as directed.

· Confirming with customer future service appointments. The CSR may assist as well.

· Execute all parts and materials activities from ordering, following up on orders for upcoming calls, receiving, confirming the part is physically in the building, returns, warranty claims and coordinating the tech to pick up parts.

· Answer incoming phone calls when other teammates are already tied up on the phone.

· The SC is expected to have the training and ability to fill in for another administrative teammate during time off, vacations or any other reasons when a fellow teammate is not available to work.

· It is expected that the SC has can handle “minor” technical support and assist with return for repair coordination.

· It is expected that the SC will be able to run the board when the SM is out of the office.

· Quote repairs as necessary. Directed by the SM.

· Maintain and update customer records.

Job Requirements:

1) Regular and punctual attendance. Ability to work overtime or outside of standard business hours when needed. Service work can be seasonal.

2) Skill in operating personal computer and programs such as database, word processing, and industry specific software

3) Ability to handle a variety of fast paced tasks at the same time.

4) Ability to perform accurate data entry.

5) Possess the following talents and personal traits:

a. Cooperation

b. Customer Service Acumen

c. Organization of Work

d. Attention to Detail

e. Verbal Communication

f. Tolerance for Stress*

g. Maintains Company Core Values

h. Flexibility

6) Excellent customer service principles and practices.

7) Skill in operating a multi-line phone system.

Experience:

5 Years of service-related HVAC experience and experience in a customer service role.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Pittsburgh, PA 15237: Relocate before starting work (Required)

Work Location: In person