HVAC Service Coordinator / Dispatcher

Position Title: Service Coordinator/Dispatcher

Primary Function:

Provide staff support to dispatcher and service manager to ensure a smooth and timely flow of materials, tools, test equipment, and paperwork.

Field Productivity:

• Provide equipment, material, tools, and logistical support to the field to ensure maximum productivity.

Status Reporting:

• Inform manager of work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations.

Customer Relations:

• Immediately advise manager of customer complaints to expedite resolution to ensure and maintain

long term relationships.

• Communicate resolution to customer.

Paperwork:

• Perform auditing of assigned paperwork to ensure accurate and timely processing.

Service Personnel Dispatching:

• Provide dispatching and/or provide dispatching support to Dispatcher.

Mechanical Systems Knowledge:

• Maintain understanding of mechanical systems to effectively coordinate movement, control, and handling of materials, and tools for field service representatives.

Logistical Skills:

• Possess sufficient knowledge of geographical layout to make logical decisions concerning purchasing and transfer of tools, materials, and equipment.

Field Equipment Coordination:

• Maintain awareness of availability of equipment and how utilized. Locate, purchase, and coordinate use of equipment to best meet needs of field personnel.

Job Type: Full-time

Pay: $28.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person