HVAC Service Dispatcher

HVAC Service Dispatcher — $23–$28/hr + Stable Schedule

HVAC dispatchers hold the entire service department together.

You’re the person technicians rely on when schedules fall apart.

DiBiase Heating & Cooling needs someone who keeps operations moving smoothly.

About the Role

As an HVAC Dispatcher, you’ll manage technician scheduling, service coordination, customer communication, and dispatch operations for residential HVAC service calls. You’ll work directly with technicians, customer service representatives, and office leadership to keep the department efficient, organized, and responsive.

Compensation & Perks

• Pay: $23–$28/hour based on experience
• 80 Hours PTO
• Monday–Friday schedule
• 7:30 AM–4:00 PM hours
• Health, Dental, Vision & Life Insurance
• 401(k) with company match
• Stable, year-round employment
• Ongoing dispatcher and leadership training
• Family-oriented leadership team

What You’ll Be Doing

• Dispatch HVAC service technicians efficiently throughout the day
• Coordinate service calls, technician routing, and schedule adjustments
• Manage the dispatch board and monitor service completion updates
• Communicate with technicians regarding parts, job details, and customer updates
• Follow up on pending work, maintenance agreements, and scheduling opportunities
• Maintain accurate customer records and service information
• Forecast workload and support schedule planning during high-demand periods
• Review calls and support customer service quality assurance processes
Coordinate on-call scheduling and technician communication

What We’re Looking For

• 2+ years of dispatching, scheduling, or customer service experience
• HVAC, plumbing, electrical, or home service industry experience preferred
• Strong multitasking and communication skills
• Able to prioritize multiple technicians, urgent calls, and schedule changes without losing organization
• Experience using dispatch software, GPS scheduling, or CRM systems preferred
• Professional phone communication and customer service skills
• Strong organizational skills and ability to stay calm under pressure
High school diploma or GED required

Who We Are

DiBiase Heating & Cooling has served homeowners throughout Coatesville, PA since 2008, delivering reliable HVAC service built on communication, organization, and quality workmanship. We’ve built a strong local team by investing in systems, training, and people who care about doing the job right.

This is a company where dispatch, customer service, and field technicians work together closely and where organized operations directly impact customer experience every day.

Our Hiring Process

We move fast — strong candidates can be hired within days.

Step 1: Apply (~5 minutes)

Step 2: Complete a short dispatcher role-fit assessment

Step 3: Virtual interview

Step 4: In-person interview

Step 5: Offer sent quickly

Why Join Us

• Stable Monday–Friday schedule with no overnight office shifts
• Organized dispatch systems supporting technician and customer success
• Work closely with experienced HVAC professionals and leadership
• Clear long-term growth opportunities within operations and office leadership

If you enjoy solving scheduling problems, coordinating teams, and helping operations run smoothly — we’d love to hear from you.

Apply today and grow your career with DiBiase Heating & Cooling.

Requirements

• Employment Type: Full-time
• Work Hours: 40 to 40 hours work
• Required Education: High school or equivalent
• Required Experience: Mid level(2) years