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HVAC Support Specialist
American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven HVAC Support Specialist to join our team. This position is full-time (typically 8:00 a.m. - 5:00 p.m)
About the position:
As an HVAC Support Specialist, you will provide Application & Technical Support and Customer Service including complex and commercial quotes and fulfillment orders for HVAC unitary and Ductless mini-split equipment and accessories.
- Answer calls from contractors and branch associates surrounding questions on installation, operation, troubleshooting, and service for all unitary and ductless HVAC equipment brands company-wide
- Provide application solution and product selection support
- Prepare and maintain quotes and orders for complex residential and commercial equipment, including larger tonnage and three phase units
- Review plans/specs and properly size commercial equipment
- Work with branch teams to coordinate equipment availability and delivery
- Conduct various levels and types of HVAC Product & Technical trainings, including technical training programs involving ARS HVAC products, installation, troubleshooting and other service throughout the region
- Trains on safety, installation, programming, maintenance, and repair of ARS HVAC products, and equipment directly related to diverse applications.
- Perform a variety of tasks, during occasional non-training periods including, but not limited to, field inspections, technical site visits and fielding phone calls from various sources.
- Interact with internal department leaders and staff as necessary, such as Marketing, IT, Product Development, or the Sales Teams as necessary to jointly support business operations and departments.
- Document weekly responsibilities through required training reports, expense reports, emails, and phone calls. Submit required documents, reports, or information within the required timeframes set forth by the company.
- Ensuring training objectives are met, including product or audience specific trainings
- Maintain record of customer service work in designated application
- Other duties as assigned by management
- A minimum of a High School Diploma is required. Certifications or Degree preferred.
- Employee must pass a pre-employment drug screen
- Ability to maintain a valid driver’s license
- Must be able to communicate well with others
- Strong Customer Service skills
- Ability to handle multiple tasks
- Strong computer knowledge
- Strong work ethic, self-motivated
- Willing to learn technical aspects of HVAC products
- A minimum of 5 years of HVAC industry experience and at least 2 years outside sales, counter sales or contractor experience.
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