ICMS - Case Manager

Jovenes is a place of personal transformation for homeless youth. Our mission is to help homeless youth and at-risk families become productive and integrated members of the community. We provide emergency and permanent housing options and other community-based services that create opportunities for them to lead productive lives. We operate in Los Angeles and community East and Southeast of Los Angeles County.

JOB TITLE: ICMS Case Manager

The primary responsibility of this position is to ensure that tenants with special needs receive the appropriate services and support to overcome challenges and barriers that may affect them and prevent from retaining housing and living independently. The ICMS Case Manager will be assigned a case load The main responsibilities will be to develop the Individualized Service Plan and ensure clients move successfully toward achieving their goals. From time to time, program director or executive staff may ask to conduct additional activities or tasks necessary to the operations of the organization and or the project. This position may work in scattered site or single site setting or a combination of both.

DUTIES AND RESPONSIBILITIES

Under the supervision of the PSH program director and Program Coordinator, the position will:

Direct Services:

• Conduct outreach and engagement in a timely manner.
• Conduct intake and enrollment of clients according to ICMS policies and procedures.
• Coordinate with any other staff in the project assigned by the developer, the delivery of services in the building, in particular to special needs tenants

· Assess tenants for skills, challenges and appropriate services. Develop life skills training for youth, including upkeep and maintenance of residential units. Monitor and develop corrective action plan related to house upkeep and shared living.

o Identify services and resources clients need to be connected to.

o Support participation of clients in activities offered on site.

• Provide tenants with referrals as needed for onsite and offsite services and activities, in particular to mental health and substance abuse services and to opportunities for educational & career development and personal enrichment.

· Listen attentively to resident complaints and suggestions and address their issues fairly and professionally, coordinating with other departments to resolve resident/ prospective resident complaints and inquiries and relaying information and/or resolution to resident/prospective resident.

· Maintain appropriate and professional resident relationships with particular attention to professional boundaries.

· Elaborate with tenant Individualize Service Plan that will be updated monthly.

• Provide case management services to tenants that have special needs.
• Provide tenants with referrals as needed for on site and off site services and activities, in particular to mental health and substance abuse services and to opportunities for educational & career development and personal enrichment.
• Evaluate transportation needs and support them in developing a sustainable plan.

· Maintains written and oral communication of incidents in accordance with policies. Follow agency policies and procedures related to grievance and other issues related to the program.

• Provide clear direction, support and follow up to tenants. Work with each client to develop and/ or strengthen their goal plan according to individual goals.
• Coordinate with asset management staff action plans to resolve issues that can prevent tenants from maintaining their housing.
• Provide support to tenants as needed to deal with any issues related to housing retention.

· Create and maintain a directory of service providers and resources. Cultivate partnerships with community stakeholders and public agencies to expand opportunities for youth in the program.

• Expand the list of resources and providers to assure there are no gaps in services

Administrative

· Achieve positive program and contract outcomes,

· Ensure compliance with data managing system, by entering notes in a timely manner.

· Maintain clients’ file according to agency and contract policies,

· Prepare and submit programmatic reports, client notes, and all other documentation in a timely manner,

· Maintain files in a secure and locked cabinet,

· Follow at all times the agency code of conduct.

Other duties and responsibility may be developed by immediate supervisor according to program and agency needs.

SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:

Communication Skills and Abilities:

• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
• Ability to read, analyze and interpret manuals and office documents

Mental/Interpersonal Skills and Abilities:

• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
• Ability to work independently and with others – including other employees, clients and members of the public -- in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
• Ability to be flexible and adapt to changing work demands
• Maintain high level of concentration and attention to detail for extended periods of time
• Ability to respond effectively to sensitive inquiries or complaints
• Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms
• Ability to use computer keyboard up to 50% of the day
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
• Ability to lift and/or move up to 20 pounds

Reasonable accommodation for individuals with disability will be evaluated and exceptions considered.

Equipment and Computer Software Skills and Abilities:

· Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook)

· Able to use telephone, typewriter, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

EDUCATION, EXPERIENCE, CERTIFICATES & TRAINING

• Bachelor’s degree and 4 years of experience in a relevant mental health setting; or an Associates of Arts degree and 6 years of experience in a relevant mental health setting.
• Experience working with transitional age youth, individual with mental disabilities, low income families.
• Demonstrated ability to work with a culturally diverse clientele & staff
• Valid California driver’s license and personal vehicle insurance carrier relating to clients, staff agency representatives, community members and others.

This is a full-time position. Experience will be taken into consideration in regard of salary rate. Health, dental and life insurance provided. Eligible for paid vacations, sick time, holidays, agency’s 401K plan and matching contribution according to agency policies. Must have your own car. Must be willing to use your car for work related travel and client’s transportation as needed. Mileage reimbursement provided. Jovenes is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person