ICT Analyst / Support Engineer (Contract)

• Company - Total Systems Guyana Inc. (TSG)
• Client / Assignment - CNOOC Petroleum Guyana Limited (CPGL) – ICT Onsite Support Services
• Location - Relocation to Georgetown, Guyana, South America
• Employment Type - Full-Time Contract
• Contract Term - Three (3) years
• Working Hours- Monday to Friday, 8:00 AM to 5:00 PM
• Compensation - $55/hr Plus Expenses

Project Description

Total Systems Guyana Inc. (TSG) is seeking a suitably qualified ICT Analyst / ICT Support Engineer to support CNOOC Petroleum Guyana Limited (CPGL) under the ICT Onsite Support Services contract. The successful candidate will be recruited in Toronto, Canada and assigned onsite in Georgetown, Guyana to support CPGL’s primary office at High Street, with limited support to the secondary office at Lamaha Street.

This role will support CPGL’s project objectives by delivering daily IT support, maintenance services for ICT equipment, and first-line coordination and support for leased line and internet services. The position will work closely with CPGL ICT personnel and the existing remote support vendor to maintain stable, secure, and effective ICT operations during normal business hours.

Services Required

• Daily IT support: Provide onsite desk-side and user support for desktops, laptops, printers, peripherals, meeting room technology, standard office applications, and routine user requests.
• ICT equipment maintenance: Support installation, configuration, troubleshooting, preventive checks, repair coordination, replacement support, and lifecycle handling of endpoint devices and related workplace technology.
• Leased line and internet support: Assist in identifying, documenting, escalating, and following up service issues affecting leased line and internet connectivity; coordinate with CPGL ICT and service providers through to resolution.
• Basic connectivity and network patching support: Perform first-line checks and support simple patching and connectivity tasks within approved scope.
• Asset management support: Record, tag, track, and report on ICT equipment movements, condition, and inventory status.
• Cybersecurity and compliance support: Follow approved security procedures for endpoint protection, patching compliance, secure handling of data, and incident reporting.
• Reporting and coordination: Maintain accurate records and contribute to daily, weekly, and monthly reporting on support activities, issues, assets, vendor coordination, and attendance.

Duties Include

• Provide timely and professional onsite support to end users for hardware, software, printer, peripheral, and access-related incidents and service requests.
• Install, configure, test, and deploy desktops, laptops, monitors, printers, mobile devices, and standard business software as directed.
• Troubleshoot and resolve desktop operating system, Microsoft 365, printing, and connectivity issues within approved support scope.
• Perform workstation setup, desk moves, equipment refresh, and routine endpoint maintenance activities.
• Maintain service records, issue logs, equipment records, and support notes with clear and accurate documentation.
• Assist with IT asset tracking, including tagging, allocation, movement, collection, and status updates.
• Support basic network patching and physical connectivity troubleshooting where required.
• Coordinate with telecommunications or internet service providers, remote support teams, and CPGL ICT contacts regarding leased line, internet, and related service incidents.
• Escalate unresolved incidents promptly in line with agreed procedures and follow through to closure.
• Support AVEVA PI-related first-line onsite assistance as directed by CPGL ICT and escalate specialized issues when required.
• Support business continuity and disaster recovery readiness activities relevant to onsite ICT services.
• Follow all ICT security, confidentiality, data handling, and workplace safety requirements.
• Provide limited onsite support at the Lamaha Street office when requested.
• Contribute to monthly reporting covering daily activity summary, issues/resolutions, pending issues, IT asset status, cybersecurity updates, vendor coordination, secondary office support, and attendance.

Constraints and Special Considerations

• Location & mobility: Candidate must be willing to relocate to Georgetown, Guyana for the contract term.
• Client environment: The successful candidate must be comfortable working in a structured, client-facing, corporate environment with defined procedures, documentation standards, and escalation paths.

Experience and Qualifications

• Diploma, degree, or recognized certification in Information Technology, Computer Systems, Systems Support, Network Administration, or a related discipline.
• Minimum 5 years of recent experience in ICT support, desktop support, systems support, or infrastructure support roles.
• Hands-on experience supporting Windows desktop environments, laptops, printers, peripherals, Microsoft 365 applications, and user access issues.
• Experience working in structured service desk or onsite support environments with strong ticketing and documentation discipline.
• Working knowledge of basic networking concepts, workstation connectivity, patching, and internet troubleshooting.
• Experience coordinating with third-party vendors or telecom / internet service providers is an asset.
• Experience in multinational, regulated, industrial, or energy-sector environments is an asset.

Job Type: Contract

Pay: Up to $55.00 per hour

Experience:

• Desktop support: 5 years (Required)
• Network Administration: 5 years (Required)

License/Certification:

• MCSE, MCDST or Equivalent (Required)
• CCNA or Equivalent (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person