ICT Service Desk Agent- QatarEnergy (State Oil & Gas Employer)

QatarEnergy is Qatar’s state-owned national oil and gas company. It operates exploration, production, refining, transport and storage of petroleum, LNG, and related products.

As an ICT Service Desk Agent, your main role is to provide high-quality technical support to end users across the organization. This is a front-line IT support role focused on resolving issues quickly and keeping staff productive.

Core Responsibilities:

Help Desk & Support

Troubleshooting

Standby & Shift Support

Experience & Skills Needed:

Experience: Typically 3–5+ years in service desk/help desk support roles.

Technical Skills: Experience with ITSM tools (e.g., ServiceNow), Microsoft OS, Office apps, basic networking and troubleshooting.

Education: Diploma or degree in Computer Science, Computer Engineering or equivalent; relevant IT certifications (A+, ITIL, Microsoft) are often preferred.

Soft Skills: Strong communication skills; ability to work independently and as part of a team.

Job Type: Full-time

Pay: From QAR10,000.00 per month

Work Location: In person