Imaging Workflow Coordinator - full-time

Job Summary:

The Imaging Workflow Coordinator is the liaison between radiologists, medical staff from various facilities, Teleradiology sites, and more. Their primary function is to support patient care workflow and reading processes by distributing work appropriately, following workflow guidelines from Operations directives, and communicating effectively to provide good customer service. Imaging Workflow Coordinator is a key decision-maker in problem-solving issues. This problem-solving requires strong critical thinking and decision-making skills while thinking creatively to facilitate patient care. Imaging Workflow Coordinator role team is a customer-focused service line and requires connecting with others through remote technology. Imaging Workflow Coordinator Team’s daily workflow is a multi-faceted role that involves administrative support functions, working in clinical programs, and fielding incoming phone calls. The job is fast-paced, variable, and requires quick thinking.

Duties/Responsibilities:

• (95%) Operations Support

• Good teamwork and team engagement are essential for this role.

• Ability to learn radiology information systems (RIS), mammography information systems (MIS), Dictation and image archival, and workflow management system (within PACS) to aid in digital workflow, which directly impacts patient care. This includes merging/ linking imaging exams, fixing system exceptions, tracking down outside imaging exams, etc. It also includes monitoring imaging exams in the system for appropriate turnaround times system-wide and assisting as needed to meet agreed-upon standards.

• Effective communication with Radiologists. This includes fully understanding the workflow determined by the Operations Department and adhering to the details required to distribute imaging cases appropriately.

• Responsible for learning the community partners and JV workflow (images, report transmission, Teleradiology) and distribution of subspecialty work.

• Flexibility to assist in team staffing due to unexpected staffing shortages.

• Continue to learn and develop job responsibilities as the workflow needs change or new workflows are developed by the Operations Department.

• Initiative to continued growth in understanding of the job duties and request any additional assistance/training as needed once initial training is completed.

• Ensures clinical workflows, data management and application processes are implemented to support reliable, accurate, scalable, and timely reporting to all internal and external stakeholders.

• Procedure and report updates supporting billing reconciliation.

(5%) Completes other tasks and projects as assigned

Education and Experience:

• High School Diploma or equivalent required; Associates degree preferred

• 1-3 years’ experience working in healthcare environment

Physical Requirements:

• Requires the use of office equipment, such as computers, fax machines, telephones and copiers

• Requires computer related activities for extended periods of time

• Lifting up to 25lbs.

• This position requires sitting for most of the shift. The environment is fast paced with phone calls, instant message communication via Microsoft Teams and/or Jabber, and emails from radiologists or staff needing assistance. Must be well organized, with high attention to detail when maintaining the workflow and merging imaging exams. Must be solution oriented to work through any challenges to complete the work accurately within the set guidelines.