Implementation Consultant

Implementation Consultant
Location: Pune, Hybrid.
Status: Permanent, Full Time
Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working(with one-off allowance), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme.

Why are we hiring a Implementation Consultant?

This role is perfect for someone passionate about working with data, exploring logical structures, and, most importantly, helping people improve their daily workflows. At Instem, we leverage a variety of software tools to empower our clients, enabling them to apply their science to make a positive impact on the world. To thrive in this position, you’ll need to be an excellent communicator, driven by the desire to provide exceptional customer service in a dynamic, fast-paced team setting. You will be responsible for delivering effective solutions using software products, so an understanding of software integration, data logic, workflow mapping, and solution design is essential. Above all, you’ll be motivated by solving problems and making the work lives of our clients more efficient and enjoyable.

What are you responsible for?

• Partner with customers to understand their challenges and gather requirements before designing, configuring, and delivering solutions as a part of paid consultancy projects.
• Coordinate with colleagues to track and manage project milestones, ensuring timely and successful delivery.
• Develop deep expertise in a variety of products to ensure the best possible customer outcomes and provide ongoing value.
• Drive the functional integration of the company’s product suite, enhancing overall effectiveness with customers and supporting the transition to cloud-based systems.
• Document and test workflows to maintain transparency, consistency, and the highest quality standards in all delivered solutions.
• Lead client meetings with a focus on fostering collaborative success and maintaining open communication.
• Provide training for end users and administrators on solution usage and maintenance to ensure long-term adoption and efficiency.
• Identify and capitalize on new business development opportunities within existing consulting engagements, contributing to overall revenue growth.
• Cultivate and nurture strong relationships within existing accounts, delivering value and fostering long-term partnerships.
• Travel to client sites and company locations may be occasionally required for meetings or project work, possibly including international travel.
• Adherence to the Company’s Quality Management System to ensure that all work is handled Securely, Professionally and Diligently

• 
  2-4 years of client-facing software consultancy experience, with a preference for candidates who have worked in the Life Sciences industry or related fields.
• Advanced problem-solving and diagnostic skills, with the ability to identify root causes and develop actionable solutions.
• Proficiency with Excel (or similar analytical tools such as Power BI, Tableau, or R), with strong capabilities in data analysis and manipulation.
• Solid understanding of statistical and scientific mathematical principles, with the ability to apply these to real-world problems in technical environments.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to diverse audiences, including cross-functional teams and clients.
• Demonstrated proficiency in one or more of the following technologies: Python, VBA, API integration, SQL, Excel (advanced functions), Morphit, BioRails, Provantis, Pristima, Climb, or similar tools relevant to the role.
• Background in lab science, drug development, or a related field is preferred, providing context and domain expertise for working with Life Sciences clients.

Daily, millions of lives are improved by the Instem technologies and services that have been deployed by our clients. This is a fantastic opportunity for you to help save and prolong people’s lives, by doing what you do best!

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

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