Implementation Partner, In-Store

About the Role
As an Implementation Partner, you ll work directly with new clients to configure and launch their SevenRooms platform. You ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You re excited about this opportunity because you will
• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We re excited about you because
• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• You re a clear and confident communicator, both in writing and in person
• You re detail-oriented and bring strong critical thinking and problem-solving skills to your work
• You re experienced in managing projects and keeping things on track
• You thrive in fast-paced, startup environments and love working collaboratively with others