Implementation Project Manager

Project Manager

Salary Range: $80k – $90k

Who We Are

RateLinx is an industry-leading logistics and transportation SaaS provider. Our industry-leading application provides customers with TMS, real-time visibility, and freight audit & payment solutions. We help our customers lower costs, improve service, and optimize their transportation operations on a single platform.

As our customers’ technology provider, we collaborate to help shippers diagnose problems in their logistics and supply chain networks, develop data-validated solutions, and deploy new solutions easily and confidently.

To help to deliver value to our customers, we need great people. Our team lives our foundational values everyday by being responsive, reliable, knowledgeable & confident, innovative, nimble, and collaborative. If you think you are a match, you need only apply.

What You Will Do

The Project Manager will assist the Implementation Team with completing projects correctly and on time to meet their “go-live” dates. The Project Manager will be the main contact for client interaction and project planning activities such as client communications, resource planning, reporting, and documentation creation. You will bring the ability to coordinate with all partners: clients, vendors, carriers, solutions engineers, software engineers, and more. You will work in a collaborative team environment where you will bring your own expertise to execute projects with demanding deadline expectations.

You will act as a project leader of the implementation team by:

• Setting up and managing a portfolio of projects.
• Leading project meetings to assure expectations and deadlines are clearly communicated internally and externally.
• Creating functional specifications, technical specifications, and system setup documents.
• Monitoring and delivering on deadlines, milestones, and status updates.
• Monitoring and reporting on job specific tasks that are a work in progress.
• Ensuring the project’s RateLinx system is successfully delivered on time and meets the client’s custom requirements that mirrors our responsive, customer service, values-based company structure.
• Supporting all RateLinx products during implementation, prioritizing work tasks, and staying organized to meet customer go-live dates.

You will provide an outstanding customer experience by:

• Focusing on the two goals of delivering projects on time to happy clients.
• Acting as the primary point of contact for assigned customers.
• Maintaining a reliable, trusting relationship with the customers.
• Responding to client communications in professional, courteous, and prompt manner.

Who You Are

• You are an experienced Project Manager who knows not only how to plan, but how to take action.
• You have experience leading client software implementations, delivering on time and within scope.
• You have experience creating functional specification documents.
• You have a technical and analytical focus while working within established standards and guidelines.
• You present new ideas and concepts after carefully analyzing and testing them.
• You can work independently with limited supervision along with the ability to function effectively in a team environment.
• You demonstrate curiosity, understanding, accountability, desire for details and thrive under pressure.
• You can handle multiple, simultaneous projects in a fast-paced environment while never compromising quality.
• You can make decisions that support company guidelines authoritatively and quickly.
• Your communication is task-based and technically oriented.
• You are an excellent communicator and can teach others how to use software.
• You exhibit excellent customer service skills.
• You are a self-starter.
• You work until things get done.
• You have experience in the logistics and transportation industry.

Why Work for RateLinx

• 2024 & 2025 Top Workplace Award Winner via AZ Central.
• In-office position that has views of the mountains.
• Flexible schedule and hybrid work opportunities.
• Friendly, professional, and collaborative workplace.
• Business casual dress code.
• PTO eligible immediately upon hire.
• Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium).
• Employer-Paid Life and Disability Insurance.
• Voluntary Life Insurance and Pet Insurance available at a group rate.
• Flexible Spending Account (FSA).
• 401(k) + employer match.

We make a difference in our customers’ business. We collaborate with our customers to save them money and make their transportation process more efficient. We work as a team to get it done. We are growing and need highflyers that want to provide excellent customer support and have a blast doing it! Joining RateLinx today is an exciting time to make a move!

How to Apply

Are you ready to make a difference? Apply online at https://www.ratelinx.com/careers/

To learn more about us, visit https://www.ratelinx.com/about/

Job Types: Full-time, Permanent

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Scottsdale, AZ 85254 (Required)

Work Location: In person