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Implementation Specialist

Location:

Santa Clara CA USA

Duration:

1 Month

Must-Have Skills

  • Dell XE Server administration and support
  • Strong understanding of Dell support processes and hardware troubleshooting

Project Overview / Responsibilities

  • Support and troubleshoot NVIDIA GPU thermal-related issues impacting system performance over extended usage periods
  • Investigate GPU workload degradation scenarios where GPU utilization drops due to thermal balancing mechanisms
  • Coordinate with Dell Support on known hardware issues and ongoing backlog-related delays
  • Assist with collecting diagnostic logs from data center environments to reduce dependency on remote support teams
  • Support hardware replacement activities, including component swaps when required
  • Work closely with onsite and remote teams to accelerate issue resolution and minimize downtime
  • Create and maintain operational runbooks and technical documentation for troubleshooting and support procedures

Key Objectives

  • Provide onsite support presence within the data center environment
  • Reduce turnaround time for log collection and troubleshooting activities
  • Assist with hardware diagnostics and replacement coordination
  • Improve operational efficiency through standardized documentation and runbooks

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