Implementation Specialist

Must-Have Skills

• Dell XE Server administration and support
• Strong understanding of Dell support processes and hardware troubleshooting

Project Overview / Responsibilities

• Support and troubleshoot NVIDIA GPU thermal-related issues impacting system performance over extended usage periods
• Investigate GPU workload degradation scenarios where GPU utilization drops due to thermal balancing mechanisms
• Coordinate with Dell Support on known hardware issues and ongoing backlog-related delays
• Assist with collecting diagnostic logs from data center environments to reduce dependency on remote support teams
• Support hardware replacement activities, including component swaps when required
• Work closely with onsite and remote teams to accelerate issue resolution and minimize downtime
• Create and maintain operational runbooks and technical documentation for troubleshooting and support procedures

Key Objectives

• Provide onsite support presence within the data center environment
• Reduce turnaround time for log collection and troubleshooting activities
• Assist with hardware diagnostics and replacement coordination
• Improve operational efficiency through standardized documentation and runbooks