Implementation System Analyst

The Opportunity

As the Implementation Systems Analyst at HealthEZ, you will play a dual role that blends internal project coordination with technical system logic ownership that ebbs and flows with our client service seasonal cadence. The system we use is Rocketlane.

During the client implementation season, peak season, approximately 30% of the year, you will manage standardized new group implementations and complex renewals, coordinating cross functional efforts to ensure accurate and timely configuration of employer sponsored health plans. You’ll collaborate with internal teams and select selling partners to move implementations forward.

During the off season, you’ll serve as the technical owner of the implementation rules engine and supporting data structures. You will build and maintain if then rules, analyze gaps or inefficiencies, manage the implementation data dictionary, test system changes, and work closely with cross functional teams on enhancements that improve efficiency and scalability.

This role is ideal for someone who enjoys hands on logic and system, Rocketlane configuration work while still engaging in structured project coordination. This role reports to the Director, Implementation & PMO and is required to be in office two days per week.

What you’ll do:

High volume Client Implementation Season Cross Functional Implementation Management

• Coordinate internal project activities for standardized new group implementations and complex renewals

• Manage internal project timelines, task lists, and dependencies

• Serve as a central point of coordination for internal teams including Eligibility, Claims, Networks, Finance, Product, etc. and select sales channel partners

• Facilitate internal problem solving and escalation meetings

• Communicate risks, requirements, and dependencies between internal teams to ensure accurate build and on time go lives

• Ensure all internal & sales channel partner stakeholders understand impacts and requirements

• Serve as the technical administrator for the implementation project management system and rules engine

• Build, refine, and maintain if/then logic, configuration rules, mappings, and workflows

• Identify rule gaps, duplication, inconsistencies, and optimization opportunities

• Maintain and update the implementation data dictionary, ensuring clarity, accuracy, and standardization

• Conduct system quality audits and data validation on implementation-related fields and structures and escalate where quality suffers

• Partner with cross functional teams to design, test, and validate system enhancements or releases

• Perform testing to ensure rule changes don’t introduce new errors

• Document rule logic, version control, and system configuration policies and procedures

• Provide technical insights to improve implementation tools, templates, and workflows

• Support improvement initiatives related to implementation accuracy, standardization, and internal process efficiency

• Manage internal strategic initiative projects, as assigned

• Manage and escalate Implementation System tickets within HealthEZ

• Provide book of business reporting based on data in Implementation System

Experience, Qualifications, and Skills

• Bachelor’s degree OR 5+ years of relevant experience

• Strong project management and organizational skills

• Strong verbal and written communication skills

• Strong interpersonal and collaboration skills across cross functional teams

• Demonstrated logical thinking and ability to understand how system components interact

• Experience working with structured data, rule-building, or configuration logic; if then, mapping, workflows

• High attention to detail; strong critical thinking and problem-solving skills

• Ability to manage multiple priorities and work independently during low supervision periods

• Proficiency with Microsoft Office Suite

We make healthcare EZ!

Additional Opportunity Details:

Target Base Compensation Range for this role is $75,000-$90,000*

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role. *

Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time off, paid leave including parental leave and more.

HealthEZ recognizes its responsibilities under federal, state and local laws requiring non-discriminatory employment practices. All employment decisions, practices and procedures will be carried out without regard to race, color, creed, religion and sex (including pregnancy), sexual orientation, national origin or ancestry, age, marital status, disability, family status, status with regard to public assistance or any other characteristic protected under applicable local, state and federal laws.

HealthEZ is proud to be an equal opportunity employer.