Imports Operation Supervisor & Customer Service (Mandarin Speaker)

Wiseway Logistics (ASX: WWG) is a fast-growing international freight forwarding company operating across eleven cities in five countries. We are expanding our U.S. team in Los Angeles and seeking an experienced Imports Operation Supervisor & Customer Service (Mandarin Speaker) to support our growing import and client service operations.

Job Responsibilities

• Supervise daily import operations and customs clearance processes

• Act as key contact for customers — provide shipment updates and resolve issues

• Coordinate with overseas agents, carriers, 3PLs, and customs brokers

• Monitor team workflow and improve operational efficiency

• Track shipments and proactively manage delays or exceptions

• Review freight costs and support pricing effectiveness

• Maintain accurate records in CargoWise or similar systems

• Ensure compliance with U.S. import regulations

What We’re Looking For

• Bachelor’s degree from an accredited U.S. institution (Logistics, Supply Chain, Business, or related)

• Fluent Mandarin & English (required)

• 3+ years experience in freight forwarding or import operations

• Supervisory or senior operations experience preferred

• Strong customer service and problem-solving skills

• Knowledge of U.S. customs and international shipping

• Experience with CargoWise preferred

Why Join Wiseway

• Growing global logistics company

• Supportive team environment

• Career development opportunities

• Competitive compensation

Wiseway Logistics is an equal opportunity employer.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• freight forwarding : 2 years (Preferred)

Work Location: In person