In Bound Caller

Job Description

We are looking for a confident and customer-focused Inbound Calling Agent to join our team. The ideal candidate will handle incoming customer calls, answer queries professionally, provide accurate information, and ensure excellent customer service experience.

Responsibilities

• Handle inbound customer calls professionally and politely
• Respond to customer inquiries and resolve issues efficiently
• Provide product and service information to customers
• Maintain customer records and update CRM systems
• Escalate complex issues to the relevant department
• Meet daily and monthly performance targets
• Maintain a positive and professional attitude during calls

Requirements

• Excellent communication skills in English
• Strong listening and problem-solving abilities
• Basic computer knowledge
• Ability to work in a fast-paced environment
• Previous call center experience is preferred but not mandatory
• Intermediate or Bachelor’s qualification preferred

Benefits

• Competitive salary package
• Monthly performance bonuses
• Friendly and professional work environment
• Career growth opportunities
• Training and development programs

Schedule

• Evening/Night Shift

Work Location: In person