In-House Case Manager – DOL/OWCP & Ohio BWC Patients

In-House Case Manager – DOL / OWCP & Ohio BWC Patients
Westerville Healthcare Group / Physical and Occupational Medicine Practice

At Westerville Healthcare Group, we believe injured workers deserve more than paperwork and appointments — they deserve advocacy, guidance, and a team that genuinely cares about helping them recover and return to life and work safely.

We are seeking a compassionate, organized, and detail-oriented In-House Case Manager to join our growing team. This position works closely with physicians, employers, injured workers, nurse case managers, and federal/state agencies to coordinate care for our Department of Labor (DOL/OWCP) and Ohio Bureau of Workers’ Compensation (BWC) patients.

Responsibilities:

• Coordinate care and follow-up for injured workers
• Communicate with physicians, employers, claims examiners, and nurse case managers
• Assist patients with treatment scheduling, referrals, authorizations, and return-to-work coordination
• Monitor patient progress and ensure timely documentation and claim updates
• Maintain accurate records within EMR and workers’ compensation systems
• Help patients navigate the DOL and Ohio BWC process with professionalism and empathy
• Support compliance with occupational medicine and workers’ compensation guidelines
• Help patients navigate the DOL/OWCP and Ohio BWC process with clarity, compassion, and professionalism
• Ensure documentation and case updates are accurate, timely, and organized
• Contribute to a positive, patient-centered office culture where teamwork and accountability matter

Qualifications:

• Prior experience in case management, workers’ compensation, occupational medicine, medical office administration, or healthcare coordination preferred
• Knowledge of DOL/OWCP or Ohio BWC processes is a strong plus
• Strong communication and organizational skills
• Ability to multitask in a fast-paced medical office environment while maintaining attention to detail
• EMR experience preferred
• Professional, dependable, and patient-focused attitude
• A calm, professional, and compassionate approach with patients and coworkers
• Someone who values teamwork, integrity, and creating a positive patient experience

What We Offer:

• Competitive pay based on experience
• Supportive team environment
• Monday–Friday 8:30 to 6:00 schedule, no weekends
• Opportunity to make a meaningful impact in patients’ recovery and return-to-work process
• Growth opportunities within our practice

If you are passionate about patient advocacy and enjoy coordinating care in a team-oriented environment, we would love to hear from you. If you are looking for a position where your work truly matters and where you can become part of a respected, mission-driven team, we would love to meet you.

To Apply:
Please send your resume and qualifications to [insert email/contact information].

Pay: $25.00 - $30.00 per hour

Benefits:

• Paid time off

Work Location: In person