In-Office Sales & Customer Care Coordinator

Company Overview: DermaQuest, a leading professional skincare brand committed to delivering high-quality, innovative skincare solutions to medical practices, Med Spas, Day Spas and Skincare Professionals. As we embark on a phase of national expansion supported by advanced CRM and marketing technologies, including HubSpot implementation, we are looking for a dedicated talent to enhance our go-to-market strategies and operational efficiency.

Position Summary: The In-Office Sales & Customer Care Coordinator will provide essential support across multiple areas of the business, ensuring smooth day-to-day operations and exceptional customer experiences. This role combines administrative, operational, and customer service responsibilities. The position will serve as the main point of contact for inbound calls and customer inquiries, manage daily order coordination with our warehouse and fulfillment teams, assist with house accounts, and support territories without assigned account executives. Additionally, this person will assist in office organization, internal event coordination, and cross-departmental administrative support for the sales, marketing, education, and operations teams.

Employment Type: Full-time.

Location: Hayward, CA

Compensation: Annual salary: $55,000.00, plus bonuses, growth incentives, benefits including health insurance, retirement contributions, paid time off, and professional development opportunities.

Key Responsibilities:

· Serve as the main customer care representative, managing incoming calls, emails, and inquiries.

· Coordinate daily orders, ensuring accuracy and timely communication with the warehouse and fulfillment teams.

· Manage access to the office, including entry via the call box and visitor coordination.

· Maintain professional and friendly communication with customers, partners, and internal staff.

· Manage house accounts and assist territories without a current Account Executive by providing customer service support.

· Assist sales, marketing, education, and operations teams with administrative and project-based tasks as needed.

· Support internal office organization, including stock levels for supplies, event setup, and general upkeep.

· Assist with planning and coordinating office events, meetings, and internal trainings.

· Support system updates and documentation, including order tracking and customer follow-ups.

· Contribute to process improvements and ensure operational efficiency across departments.

Preferred Qualifications:

· Licensed Esthetician or background in skincare preferred.

· Strong communication and organizational skills with a proactive, professional demeanor.

· Ability to multitask and adapt in a fast-paced, team-oriented environment.

· Familiarity with CRM or order management systems is a plus.

How This Role Fits into Organizational Growth: This position is essential to maintaining seamless operations and customer satisfaction as DermaQuest continues to grow. The role ensures that customers, visitors, and partners experience the same level of professionalism and care that defines the brand, while supporting internal teams with the structure and coordination they need to perform effectively. This position reports directly to Operations and works closely with Sales, Marketing, Education, and Customer Service leadership to ensure alignment across all business areas

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Application Question(s):

• Are you comfortable commuting to Hayward, CA daily for an on-site role?
• Have you previously handled inbound customer calls or emails in a professional setting?
• Do you have experience in the skincare, beauty, spa, or aesthetics industry?
• Are you a licensed Esthetician

Work Location: In person