In-Room Dining Supervisor

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Supervise all aspects of in-room dining operations, including order taking, preparation coordination, delivery, and tray retrieval.
• Ensure all guest orders are delivered accurately, promptly, and in perfect condition, upholding five-star service standards.
• Maintain clear communication with the kitchen, minibar, and other F&B outlets to ensure smooth coordination and guest satisfaction.
• Train, coach, and motivate the in-room dining team to consistently provide high-quality service and maintain product knowledge.
• Monitor staff appearance, grooming, and adherence to service protocols and safety standards.
• Handle guest feedback and complaints professionally, ensuring prompt resolution and guest recovery.
• Supervise the setup and maintenance of in-room dining pantries and service areas to ensure cleanliness, order, and readiness.
• Manage daily shift schedules, task assignments, and team performance.
• Assist in inventory control, ordering supplies, and maintaining par levels for operating equipment and amenities.
• Conduct daily briefings and coordinate with the Outlets Manager to align service goals and operational plans.
• Support the implementation of hotel policies, procedures, and brand standards.
• Ensure all billing, posting, and cash-handling procedures are accurately followed.

Ideally, you should possess some or all the following qualifications and experience:

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 3 years of experience in Food & Beverage service within a luxury hotel, with at least 1 year in a supervisory or team leader role.
• Strong knowledge of food and beverage service techniques and luxury dining standards.
• Familiarity with POS systems and order management software.
• Basic understanding of financial controls and inventory systems.
• Excellent communication and interpersonal skills.
• Leadership ability to motivate and manage a diverse team.
• Strong attention to detail, organization, and problem-solving skills.
• Guest-oriented mindset with a commitment to delivering exceptional experiences.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in English; additional languages preferred.
• Flexible schedule including weekends, nights, and holidays.
• Professional appearance and demeanour consistent with a luxury hospitality environment.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.