Inbound Agent

JOB_REQUIREMENTS

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Reply to customer calls in a courteous manner in line with established procedures and guidelines.
Respond to customer inquiries and provide a satisfactory response and information.
Respond to customer complaints in a courteous manner and refer appropriately.
Record call information and logs so that accurate contact history is maintained for all customers.
Follow-up required actions and ensure they are completed in line with established guidelines.
Promptly report any issues requiring attention from direct supervisors.

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