Inbound Agent - Priority Banking Segment

Cairo, Egypt

Provide priority clients with exceptional, personalized, and confidential banking support, ensuring timely resolution of inquiries and requests, maintaining high satisfaction levels, and strengthening long-term client relationships that contribute to customer loyalty and revenue growth.
The Call Center Agent for Priority Clients exists to deliver premium customer service to high-value clients by addressing their unique banking needs promptly, professionally, and with utmost confidentiality. The role ensures that priority clients receive differentiated service levels, thereby supporting the bank’s strategy of enhancing customer relation and strengthening client loyalty.
Reply to priority customer calls within the established time, follow the relevant script.
Understand the customer’s requirements by asking a number of relevant questions.
Provide the appropriate responses to the customer’s inquiries.
Record, track, and resolve client issues promptly - Escalate sensitive or complex cases to higher management with follow-up.
Participate in training sessions to stay updated on products, systems, and compliance rules.
Prepare and submit reports on client interactions and feedback.
0-1 Years of experience in Call Center field.

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