Inbound and outbound sales representative

Roles & Responsibilities:
1. Package Creation & Sales

• Develop and design inbound and outbound holiday packages based on customer requirements.
• Prepare customized itineraries, quotations, and travel proposals.
• Promote tour packages through calls, emails, and social media channels.
• Upsell extra services such as tours, transfers, travel insurance, and upgrades.

2. Customer Handling

• Respond to customer inquiries promptly and professionally.
• Understand client preferences and recommend suitable travel options.
• Provide detailed travel advice on destinations, attractions, visa rules, and hotel options.
• Maintain strong customer relationships to ensure repeat business.

3. Supplier Coordination

• Communicate and negotiate with hotels, DMCs (Destination Management Companies), airlines, and tourism partners.
• Request competitive rates, confirm bookings, and secure availability.
• Coordinate with global partners for outbound packages and local suppliers for inbound services.

4. Booking & Operations

• Handle end-to-end booking: flights, hotels, tours, transfers, activities.
• Ensure all confirmations, vouchers, and invoices are accurate and delivered on time.
• Monitor ongoing trips and provide support in case of changes, delays, or emergencies.
• Maintain booking records and update internal systems.

5. Documentation & Compliance

• Ensure all bookings comply with company policies and travel regulations.
• Assist customers with visa documentation and travel requirements.
• Prepare invoices, payment follow-ups, and maintain financial accuracy.

6. Market Research & Product Development

• Keep track of market trends, new destinations, and competitor offerings.
• Identify new opportunities to create attractive travel packages.
• Update team and management on demand patterns and seasonal promotions.

Skills & Qualifications

• Minimum 1–3 years of experience in travel and tourism (inbound/outbound).
• Strong knowledge of international and local destinations.
• Familiarity with DMC partners, hotels, airlines, and tourism suppliers.
• Excellent communication and customer service skills.
• Ability to prepare professional itineraries and quotations.
• Proficiency in MS Office, GDS/booking engines (Amadeus, Galileo is a plus).
• Strong negotiation, time management, and multitasking skills.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person