Inbound Call Center Representative

Job Title: Reservation/ Sales Consultant

Department: Sales & Reservations
Location: Mumbai
Reports To: Sales Manager

Job Summary:

The Reservation Consultant will handle all customer interactions related to bookings, ensuring a seamless and professional reservation experience. The role involves managing inbound and outbound communication, understanding customer requirements, and securing bookings while adhering to service quality standards.

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats for reservation inquiries.
• Convert inquiries into confirmed reservations by offering the best possible options.
• Ensure complete and accurate data entry into CRM and booking systems.
• Pitch product offerings based on customer preferences and availability.
• Close deals independently and achieve monthly/quarterly sales targets
• Achieve individual and team booking targets.
• Provide exceptional customer service and handle basic objections.
• Collaborate with Sales, Customer Support, and Operations to ensure smooth service delivery.
• Maintain updated knowledge of all products, pricing, offers, and procedures.
• Follow company guidelines and standard operating procedures (SOPs).

Requirements:

• Prior experience in reservations, customer service, or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in CRM tools and MS Office.
• Sales-focused mindset with attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person