Inbound Customer Support

Location: DHA Phase 8, 45 - D Block, Lahore

Shift: Night shift (Rotational, 5 days a week, 9-hour shifts)

Company: Transpotech Services

Salary: 110k - 200k (inclusive of all incentives)

This position is Office Based

Position Overview:

Transpotech is seeking a dedicated Customer Service and Dispatch professional to join our team. This role is essential for ensuring excellent service delivery and efficient dispatching of drivers for our clients. You will be the key point of contact for customers, handling inquiries, and coordinating transportation logistics.

Job Description

● Having Excellent spoken English skills and a neutral, American or British accent is MANDATORY.

● Maintaining a positive, empathetic, and professional attitude towards customers at all times.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels.

● Acknowledging and resolving customer complains.

● Knowing our service' inside and out so that you can answer questions.

● Processing orders, forms, applications and requests.

● Keep records of customer interactions, transaction, comments and complains.

● Communicating and coordinating with team as necessary.

● Providing feedback on the efficiency of the customer service process.

● Ensure customer satisfaction and provide professional customer support.

Job requirements

● Bachelor's Degree or equivalent (from abroad preferred)

Foreign Exposure in English speaking countries is preferred

● Ability to multitask

● Familiarity and experience with CRMs

● Experience working with Customer support (US experience is preferable)

● Excellent Spoken English skills with (American or British accent preferred)

What We Offer:

• Performance incentives based on department.
• Medical benefits.
• Provident fund.
• Life insurance.
• Monthly office activities and events.
• 12 PTO's
• Leaves encashment.
• Annual increments. (5-30 %)
• Training and professional development opportunities.

If you are passionate about customer service and logistics, and you thrive in a night shift role, we encourage you to apply for this exciting opportunity with Transpotech. Join us in providing exceptional transportation solutions!

reach out at ali@sunnysworldwide.com

walk-in interviews entertained between 6pm to 10pm Monday to Friday at the given location

Pin Location: https://maps.app.goo.gl/7aubtCo9P29KWrcG9

45 - D, DHA Phase 8