Inbound Sales & Customer Service Administrator

Job Summary
Abbotts Cleanup & Restoration is looking for a highly organized and customer-focused Inbound Sales & Customer Service Administrator to serve as the first point of contact for customers experiencing property damage emergencies.

In this role, you will manage inbound calls and inquiries, help customers navigate stressful situations, and convert service requests into scheduled inspections and restoration projects. You will also support office operations and coordinate closely with our estimators, project management and field teams to ensure fast and professional service delivery.

This position reports to the Director of Business Development and plays an important role in helping Abbotts grow by delivering an exceptional first customer experience.

Because we respond to emergency property damage situations including water, fire, mold, and storm damage, this role requires strong communication skills, empathy, and the ability to stay calm and organized during urgent situations.

This position also participates in a rotating on-call schedule to ensure emergency customers can reach our team after normal business hours.

What You’ll Do

Inbound Sales & Customer Intake

• Answer inbound phone calls, web inquiries, and emails from customers needing restoration services
• Gather key information about property damage situations
• Convert inbound inquiries into scheduled inspections or service calls
• Clearly communicate urgency, timelines, and next steps to customers
• Deliver a professional, reassuring first impression of Abbotts

Customer Service & Scheduling

• Coordinate scheduling of inspections, mitigation services, and estimates
• Communicate with field technicians and project managers to ensure timely response
• Follow up with customers to ensure questions are answered and services are scheduled
• Help guide customers through the restoration process

Office Administration

• Maintain organized job records and documentation
• Enter and maintain accurate information in company systems
• Support estimator, project managers, coordinators and office staff with administrative tasks
• Assist with communication between sales, operations, and marketing teams

On-Call Emergency Coverage

• Participate in a rotating on-call schedule to answer emergency calls outside normal business hours
• Collect initial loss information and dispatch the appropriate response team
• Provide calm and professional communication to customers during emergencies

What We’re Looking For

• Strong communication and phone skills
• Customer-focused mindset with the ability to build trust quickly
• Organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Comfortable speaking with customers during stressful situations
• Computer proficiency including email, spreadsheets, and office software

Helpful but not required

• Experience in customer service, inbound sales, dispatch, or scheduling
• Experience in restoration, construction, property management, or home services

Pay: $22.41 - $25.98 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person