INBOUND TAXI OPERATOR

Overview:
We are currently seeking a diligent and customer-focused Inbound Taxi Operator to join our team. As an Inbound Taxi Operator, you will play a crucial role in providing exceptional service to our customers by efficiently managing inbound taxi requests, coordinating dispatch operations, and ensuring timely pickups and drop-offs. The ideal candidate will have strong communication skills, excellent organizational abilities, and a commitment to delivering a safe and seamless transportation experience.

Responsibilities:

• Receive inbound taxi requests via phone, mobile app, or online booking platform, and accurately record customer details, pickup locations, and destination preferences.
• Coordinate with taxi drivers to assign and dispatch vehicles based on availability, proximity, and customer preferences.
• Monitor taxi locations and routes using GPS tracking systems to optimize efficiency and minimize wait times for customers.
• Communicate with customers to provide estimated arrival times, confirm pickup details, and address any special requests or concerns.
• Handle customer inquiries, complaints, and feedback in a professional and courteous manner, striving to resolve issues promptly and satisfactorily.
• Maintain accurate records of taxi dispatch activities, including trip logs, driver assignments, and customer interactions.
• Ensure compliance with local transportation regulations, company policies, and safety protocols at all times.
• Collaborate with other team members, including dispatchers, customer service representatives, and taxi drivers, to ensure smooth operations and superior service delivery.
• Assist with administrative tasks such as invoicing, billing, and maintaining customer databases as needed.
• Stay informed about traffic conditions, road closures, and other factors that may impact taxi operations, proactively adjusting schedules and routes as necessary.

Requirements:

• High school diploma or equivalent qualification.
• Previous experience in a customer service or transportation-related role is preferred but not required.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, drivers, and team members.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems, mobile devices, and GPS navigation tools.
• Ability to remain calm and composed under pressure, demonstrating resilience and problem-solving skills.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
• Knowledge of local streets, landmarks, and traffic patterns is advantageous.
• Commitment to providing exceptional customer service and upholding company values and standards.

Benefits:

• Competitive salary and incentives based on performance.
• Opportunities for career growth and advancement within the organization.
• Comprehensive training and ongoing support provided.
• Friendly and collaborative work environment with a focus on teamwork and professionalism.

If you are a customer-oriented individual with a passion for delivering outstanding service and ensuring the smooth operation of taxi services, we encourage you to apply for this exciting opportunity. Join our team and become a key contributor to our mission of providing safe, reliable, and efficient transportation solutions to our valued customers. Apply now with your resume and cover letter outlining your relevant experience and skills.

Job Type: Full-time

Pay: Rs60,000.00 - Rs90,000.00 per month

Work Location: In person