Indoor Customer Service Team Member - Landscape Department

JOB SUMMARY

The Indoor Customer Service Team Member provides superior service to our customers. The position involves serving customers by resolving any order issues, processing orders, and answering inquiries.

ESSENTIAL FUNCTIONS

• Greet customers and discuss goods, products, and services.
• Answer customer questions about merchandise and advise customers on merchandise selection or alternatively refer them to a member of the sales team.
• Accurately process sales orders, deliveries, and scheduled pick-ups.
• Receive, disburse, and record monetary transactions.
• Answer and transfer telephone calls to correct salespeople or departments.
• Ensure daily scheduled pick-up/returns are completed in a timely manner.
• Resolve customer service complaints by exchanging merchandise, refunding money, or adjusting bills.
• Refer unresolved or escalated customer complaints to designated departments or managers for further investigation.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

OTHER DUTIES

• Maintain knowledge of current sales and promotions as well as policies regarding payment and exchanges.
• Answer questions regarding the Company and its’ products in easy-to-understand terms.
• Execute the duties of the position in alignment with the Company Mission and Conduct Policies.
• Use technology as required by the position.
• Complete required annual trainings as assigned.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE

• High School diploma, GED, or equivalent required.
• 1 year of related customer service experience preferred.
• Prior experience in a nursery, landscape, horticulture environment preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to talk to others to convey information effectively.
• Basic math skills.
• Outgoing personality and adept at interactions with customers.
• Excellent customer service skills.
• Ability to adapt to varying tasks.
• Ability to work independently or as part of a team.
• Ability to effectively communicate with team members and other internal departments.

PHSYICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk; bend; use hands to handle or feel; reach with hands and arms; talk or hear; and smell.
• Occasionally required to sit.
• Regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 40 pounds unassisted.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work is regularly performed in an indoor storefront; occasionally work outside in all types of weather as needed

EOE Statement

Cavicchio Greenhouses, Inc. is an equal opportunity employer with respect to race, color, creed, ancestry, national origin, religion, sex, gender and gender expression/identity, marital status, sexual orientation, age, disability, genetic information, veteran status, and any other characteristic protected by law. Cavicchio Greenhouses, Inc. will make reasonable accommodations for qualified individuals with known disabilities unless doing would result in an undue hardship.

Please note this job description is intended to outline the general nature of the job duties and the essential functions of the position. It is not designed to contain a comprehensive listing of all of the activities, duties or responsibilities that are required of the employee for this position. Other duties may be assigned at the discretion of the supervisor or manager. Cavicchio reserves the right to change the job description or assign additional responsibilities as needed.