Informatics & IT Support Associate

The Informatics & IT Support Associate serves as a direct support role to the Informatics and IT leadership team. This position assists in the coordination and execution of technology support, informatics workflows, and communication initiatives across the organization. The role ensures leadership is supported through accurate data, efficient systems, and consistent internal and external communication.

Key Responsibilities

Leadership Support (Informatics & IT)

Provide administrative and operational support to the Informatics and IT leadership team
Assist with preparation of reports, dashboards, presentations, and data summaries
Support departmental projects, implementations, and process improvement initiatives
Coordinate communication between leadership, staff, vendors, and external partners
Track and follow up on tasks, projects, and action items to ensure timely completion
Assist in prioritizing and escalating system or technical issues impacting operations

IT & Technical Support

Provide first-level technical support for hardware, software, and user access issues
Assist with onboarding/offboarding processes including system access and equipment setup
Support maintenance and tracking of IT equipment and inventory
Coordinate with external IT vendors for issue resolution and system support
Escalate complex technical issues appropriately

Informatics Support

Assist with daily support of EHR, billing, scheduling, and reporting systems
Support data accuracy, validation, and report generation for leadership and departments
Help identify workflow inefficiencies and communicate opportunities for improvement
Assist with system updates, testing, and implementation activities
Provide basic training and support to staff on system use and workflows

Social Media & Communications

Assist in managing and maintaining organizational social media platforms
Develop, schedule, and publish content aligned with leadership direction and organizational goals
Promote services, events, projects, and community engagement initiatives
Monitor engagement and respond or escalate messages as appropriate
Ensure consistency in branding, messaging, and professionalism

Qualifications

Associate’s or Bachelor’s degree in Information Technology, Health Informatics, Business, Communications, or related field preferred (or equivalent experience)
Experience in administrative support, IT, informatics, or social media management preferred
Basic understanding of IT systems and healthcare workflows is a plus
Strong organizational, multitasking, and follow-through skills
Proficient in Microsoft Office and general computer applications
Excellent written and verbal communication skills

Key Competencies

Strong attention to detail and accuracy
Ability to support and anticipate leadership needs
Problem-solving and critical thinking
Professionalism and confidentiality
Adaptability and initiative
Effective communication across all levels of the organization

Work Environment

Office-based with regular interaction with leadership, staff, and external partners
May require flexibility to assist with urgent system or operational needs

Additional Expectations

Maintain strict confidentiality and comply with HIPAA and organizational policies
Support cross-functional collaboration across departments
Assist with special projects and initiatives as assigned by Informatics and IT leadership

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