Information Systems Technician- IT Infrastructure

The Information Systems Technician provides first response telephone support for all end users on a wide variety of hardware, network, software and server issues. When unable to resolve, refers caller to appropriate IS staff member. Documents customer trouble reports in help desk database system and contacts customers to clarify request and ensures all necessary information is included. Support users at all BMH facilities.

Assists with remote sites and physician offices in planning, troubleshooting, testing, training and understanding PC based software, and Meditech, as well as assisting assigned departments with their information needs.