Information Technologist; Secret Clearance Required

Company Overview

UnityTec is a dynamic and growing company dedicated to providing a wide range of professional and technical services to government agencies. With expertise in acquisition support, applied analytics, and logistics management, we aim to enhance the operational efficiency of our clients while delivering innovative solutions.

Summary

We are seeking a skilled Information Technologists to join our team at UnityTec. In this role, you will leverage your expertise in quantum engineering to support our projects and contribute to the development of advanced solutions for our clients. Your work will play a vital role in enhancing our service offerings and driving innovation within the organization.

Duties:

• Provide client administration for Microsoft desktop and laptop systems.
• Provide network registration of client equipment into the current installation software/asset management application.
• Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the NEC.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing of local client applications and security patches.
• Create/update documentation for conventional technical processes
• Assist System Administrators with installing/testing of system software or network hardware configurations
• Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.

Minimum Requirements:

• Must have a minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365, but the Contractor shall maintain CE training as the command migrates to newer releases.
• Must have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• The ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
• Understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Effective written, verbal, and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol.

Minimum Education/Certification(s):

• Associate’s degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Must obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services under this contract.

Required Clearance:

• Secret

Job Types: Full-time, Contract

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person