Information Technologist Support

Information Technologist Helpdesk Support

Job Location: Houston, TX

Position Type: Full-Time/Regular

Essential Functions:

• Primary Directorate IT Help Desk support during normal JSC business hours, providing initial triage and routing of support tickets.
• Provide specialized desktop and end user IT support
• Researching and provide guidance to the best technical solutions available from the Agency IT providers to meet Directorate end user requirements
• Install specialized software and assisting users with unified desktop office automation support in conjunction with I3P providers
• Provide input support requests for Agency IT services into the appropriate Directorate/Agency/Center system and ensure support through closure of the requests
• Install specialized software, maintaining updates to specialized software
• Assist users with unified desktop office automation support in conjunction with IT Infrastructure Integration Program (I3P) providers
• Track, maintain, and manage the inventory of all software and hardware assets
• Facilitate the purchase of maintenance agreements and software license renewals for the directorate and report status of this activity
Identify, track, and update all HH&P flight and nonflight property and equipment in the NASA Equipment System

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• Education/Experience:
• Bachelor’s degree in related area
• 3-5 years of experience
• Experience with the NASA Property System (N-PROP)

VETS is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.

VETS is a Department of Veterans Affairs, Center for Veterans Enterprise (CVE) certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Based in Ashburn, Virginia, VETS has a Southwest operations office in Sierra Vista, Arizona and contract management sites throughout the United States. VETS supports a growing number of U.S. Government defense and civilian agencies with technology, systems engineering, as well as construction and program management support services.