Information Technology Analyst

POSITION SUMMARY

ESSENTIAL FUNCTIONS

• Provides technical support to staff, including installing, diagnosing, repairing and maintaining computer hardware and software.
• Analyzes support processes and procedures and proposes changes to increase support effectiveness.
• Assists with network upgrades.
• Builds, installs, and maintains PC’s and operating systems.
• Creates effective support documentation for IT and end users.
• Maintains and troubleshoots Local and Wireless Area Networks.
• Researches current and new technologies to integrate into current system.
• Researches technology advancements, prices and issues to recommend for purchase.
• Trains end users on IT support elements (policies, procedures, and computer use).

• Ability to communicate effectively both verbally and in written communication.
• Ability to establish and maintain effective working relationships.
• Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.
• Knowledge of database driven applications.
• Knowledge of Ethernet networking principles.
• Knowledge of Internet elements including but not limited to www, email, ftp, DNS, TCP/IP, and html.
• Knowledge of telecommunications hardware and principles.
• Knowledge of the principles of electronic mail systems.
• Knowledge of Town and Department policies and procedures.
• Skill in analyzing computer systems to identify problems, developing logical conclusions and effective system or program solutions.
• Skill in hardware and software installation, operation, and maintenance of desktop and portable computers.
• Skill in the use of Microsoft Office suite.
• Skill in working with current Windows desktop and server operating systems.
• Ability to follow verbal and written instructions.

MINIMUM QUALIFICATIONS

• A bachelor’s degree from an accredited college or university in Computer Information Systems, Computer Science, or a closely related field.
• Two (2) years’ experience, in a professional, multi-user network environment involving personal computer hardware and software implementation and support.
• An equivalent combination of education and experience may be considered.

ENVIRONMENTAL FACTORS AND WORKING CONDITIONS

• Work is performed in an indoor and outdoor environment.

• Individual must be judged acceptable based on Arizona Criminal Justice Information System background check and a screening by the Oro Valley Police Department.

The Town of Oro Valley is an Equal Employment Opportunity employer. The Town does not discriminate in the provision of employment opportunities, benefits or privileges; create discriminatory work conditions; or use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, veteran status, political affiliation, sexual orientation, genetic information or marital status.