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INFORMATION TECHNOLOGY ASSOCIATE
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Under the general direction of the Information Technology Manager I, the Information Technology Associate (IT Associate) is responsible for providing comprehensive technical support and IT services to the staff of the Governor’s Office of Business and Economic Development (GO-Biz). This position plays a vital role in the daily operations of the organization by ensuring that technology systems function efficiently, securely, and in alignment with the business needs and strategic goals of GO-Biz.
The IT Associate functions as a primary technical resource in diagnosing and resolving complex issues related to hardware, software, network connectivity, and enterprise software solutions. This includes providing Tier I and Tier II support, managing service tickets, and escalating issues when necessary. The incumbent will contribute to the design, testing, and deployment of new IT solutions, with a focus on improving efficiency, reliability, and user experience across the organization.
You will find additional information about the job in the Duty Statement.
Working Conditions
Hybrid: this position is eligible for a hybrid telework schedule and requires reporting in-person at headquarters in Sacramento two times a week. #li-hybrid
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The GO-Biz is committed to enhancing the workforce to improve California's job growth and economic development efforts, through a culture of diversity, equity, inclusion and belonging. All interested candidates are encouraged to apply.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/19/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Interested individuals must submit a SOQ. The SOQ must be in 12 point font, single-spaced and no more than 2 pages in length. The SOQ must address the following in numerical order; do not consolidate responses:
1. Based on review of the duty statement for this position, describe how your education, knowledge, and experience would qualify you for this position.
2. Provide a comprehensive, step-by-step onboarding process for a new employee that includes all the necessary IT procedures; the creation of the user's Microsoft 365 account, the assginment of appropriate roles, permissions, and licenses within the Microsoft 365 environment, imaging software used to prepare the new hire laptop, details on how the device is imaged, and the steps involved in deploying the laptop to the employee.
3. Describe a work assignment that demonstrates your ability to plan work, complete it on schedule, and communicate progress effectively with customers, teammates, and/or management.
Applicants who fail to submit their SOQ and/or fail to follow the instructions above will be disqualified and not receive consideration for this position.
Benefits
The State of California offers a generous benefits package, including but not limited to:
- Medical Benefits (health, dental, and vision)
- Work life balance (most positions qualify for flexible work hours and schedules, and a minimum of 10 days of paid leave annually – specific accrual rates can be found here).
- Paid Holidays and leave (family medical leave, military leave, etc.)
- Defined benefit retirement program with CalPERS
- Savings Plus Program (401(k), 457)
- School loan forgiveness under federal Public Service Loan Forgiveness
- Employee Wellness Program (discounts to health clubs)
- Employee Assistance Program
- Medical/Dependent Care Reimbursement Accounts
- ScholarShare (college savings account)
- On-the-job training and professional development
Click here to view all the benefits available to state employees!
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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