Information Technology Help Desk

IT Help Desk Operator

PAY RATE: $24.80/HR

LOCATION: Position is 100% on site at Phoenix AZ 85009 from 11pm-7am. Local Only

6 months contract with possible extension

• IT Help Desk Operator Answering incoming calls for IT-related support.
• Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
• Assist with Active Directory password resets, VPN tunnel configurations, etc.
• Provide excellent customer service in high stress or contentious situations.
• Work with vendors to identify root cause issues.
• Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

• Required Skills IT Help Desk Experience (Willing to work 11pm-7am shift)

• Preferred Skills CompTIA A+ certification
• Previous experience working for DPS or law enforcement